cycle time reduction in service rollout and deployment
increase in Net Promoter Score (NPS)
reduction in the development cycle using service assurance dashboard framework across 8 countries – 1500+ service metrics
accurate prediction of the Content Delivery Network (CDN) capacity
About the Customer
The customer is one of the world’s leading converged video, broadband, and communication companies, with operations in six European countries. They deliver superfast broadband, intuitive Wi-Fi, great in-and-out-of-home connectivity products, cutting-edge TV platforms, and brilliant TV content, enabling their customers to live fluid, flexible, fast-moving lives to the full.
The Business Challenge
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