Prodapt’s Solution
Prodapt’s solution revolves around 3 sets of operations.
One contact for mobile services:
- Multi-country support
- Diverse organizations
- Diverse vendor ecosystem support
Systematic operations model:
- Unique approach to triage order-to-activation and service assurance
- L2/L3 solidarity towards problem resolution
- Problem management through regular online meetings
Monitoring & service assurance:
- Proprietary service assurance dashboards for business operations
- Comprehensive monitoring, ordering, provisioning, and network handling
- Number portability assertion for end customers
The Business Impact
- Leadership in driving operations & coordination in a multi-vendor environment
- Operational optimization through the development of exclusive service monitoring dashboard
- End-to-end management of operations by following effective ITIL processes for incidents, challenges and problems.
- 95% first-time-right solutions
- Smooth operations enabled higher end user satisfaction and customer growth
- Improved the incident handling capacity to over 350 incidents per country per month
- Effective problem and change management
- Automation of revenues and service assurance processes
