Prodapt’s Solution
Prodapt implemented a solution with the following features.
ITSM Management
Tools: Remedy, Jira, Nagios, Opsview, Shell Scripts
Devices Managed (10,000+): Servers, Routers, Switches, Firewalls
Email Support
Tools: Graffana, SALTstack, Kanban, Confluence, Wiki
Servers Managed: 2000+ ESXI Hosts, 1000+ Linux Servers, 1000+ Windows, OpenVZ Containers
Hosted Services
Services Managed: Hosted Web, Email, Personnel Space
Devices: Windows Servers and Linux Server, ODIN Automation
IP Services
Tools: DNS, BGP Feed, DHCP, CNR
Servers Managed: Cisco Network Registry Server, HP Blades Running Linux, OpenStack
The Business Impact
- 100% SLA for incidents
- 90% reduction in hardware failures
- First parental control solution implemented in 3 months
- 27% reduction in costs by implementing an offshore support center
- 56% increase in application provisioning through automation
