TPaaS

Managed Services for DSPs to Transform Operations, Improve Efficiency, and Achieve Higher Levels of Automation like Never Before

The Business Need/Challenge

Digital Service Providers (DSPs) have large operations teams, often operating on siloed legacy platforms to perform their day-to-day work. While dealing with an increasingly complex product catalog, operations teams are also under constant pressure to reduce costs, improve operational efficiency, complete their tasks faster, and be more agile in responding to customers’ needs.

As the telecom industry is entering the next phase of digital transformation, DSPs need to adopt next-gen technologies to meet the ever-increasing demands of their consumers. In order to deliver seamless services to their end-users, DSPs rely on large operations teams, often operating on siloed legacy platforms to perform their day-to-day work. While dealing with an increasingly complex product catalog, operations teams are also under constant pressure to reduce costs, enhance operational efficiency, improve speed to market, and be more agile in responding to customers’ needs.

What We Do

The DSP ecosystem is transitioning from human agents supported by automation to a digital workforce where digital agents handle the operations enabled by human agents. To facilitate this transformation, DSPs/CSPs need to focus on certain essential elements such as mindful process standardization, re-engineering, role consolidation, and continuous improvement.

Prodapt’s managed transformation model of engagement helps to eliminate/minimize the roadblocks and drive efficiencies in DSP/Telcos operations by

  • Building a clear understanding of the current process including sub-processes, dependencies, cycle time, seasonality, and spend
  • Eliminating uncertainty about where to begin, which processes to target for higher benefits, and build a roadmap for the highest level of automation
  • Choosing the right technology, solution, and vendor ecosystem
  • Executing process re-engineering and systems transformation, a holistic approach
  • Refining, implementing and executing change management

Prodapt’s TPaaS model is designed to help DSPs drive transformation, bring on disruptive change within operations while ensuring that ongoing processes are not impacted. Our operating model creates whole new possibilities for DSPs/telcos by continually increasing automation across the process. This further reduces human intervention, thereby delivering sustainable savings and improved efficiency.

Our TPaaS services encompass

  • 2500+ RPA BOTS built across various DSPs

  • AI&ML integrated RPA solutions, an early adopter

  • Dedicated innovation labs for building new solutions across market trends

  • Lean/Six-sigma methodology for process enablement and best practices

Our managed services span across various functions within the DSP/telcos organization, providing end-to-end visibility of the processes, their dependencies, interactions, and identifying opportunities to optimize process interactions and flow. Explore endless possibilities with these managed services tagged to our TPaaS model.

Assurance

  • Customer Win Back
  • Equipment Management and L1/L2 Support
  • Service Level Management Monitoring
  • Quality of Service Management
  • Fault Diagnosis
  • Fault Ticket Management
  • Incident Management
  • Problem Management

Order Management & Fulfillment

  • Order Entry & Validation
  • Feasibility Checks
  • Resource Allocation
  • Service Activation
  • Service Testing
  • Customer Communication
  • Work Force Management
  • Directory Assistance
  • Supplier/Partner Management
  • Sales & Marketing Support
  • Dispatch Center

Network Management

  • Problem Management
  • Incident Management
  • Fault Ticket Management
  • Fault Diagnosis
  • Quality of Service Management
  • Service Level Management Monitoring
  • Customer Win Back
  • Equipment Mangaement and L1/L2 Support

Billing & Finance

  • Pre/Post Bill Checks
  • Revenue Assurance
  • Bill Generation
  • Bill Invoice
  • Interconnecting Billing
  • Bill Inquiries
  • Manual Bill Consolidation
  • Bill Rating & CDR Correction
  • Receivables Management
  • Collections & Posting
  • Metrics & Management

Supply Chain Management

  • Purchase Order Management
  • Supply Order Processing
  • Inventory Management
  • Spend Analytics & Reporting
  • Inventory Reconciliation
  • Fleet Tracking
  • Return Merchandise Authorizations (RMA) Processing

Human Resources

  • Onboarding
  • Access Creation
  • Payroll Processing
  • Employee Master Data
  • L&D Admin
  • Invoice Reconciliation
  • OpEx savings of 41% – 63% over three years

  • Average cycle time improvement by 16-20% by the end of the first year, ensuring service quality

  • Flexibility and scalability at minimal cost

  • Smaller operational footprint

  • Effective utilization of resources across more productive areas

  • Handle process in a lean model

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IPsoft provides conversational AI for complex use cases. IPsoft's Amelia summons insights to give customers personalized, informed experiences

null

LivePerson powers the at-home workforce with Conversational AI and messaging.

null

Automation Anywhere is the only cognitive robotic process automation platform designed to automate any business process in the modern enterprise.

null

With Watson, you can bring AI tools and apps to your data wherever it resides.

+ Our Offering

Prodapt’s TPaaS model is designed to help DSPs drive transformation, bring on disruptive change within operations while ensuring that ongoing processes are not impacted. Our operating model creates whole new possibilities for DSPs/telcos by continually increasing automation across the process. This further reduces human intervention, thereby delivering sustainable savings and improved efficiency.

Our TPaaS services encompass

  • 2500+ RPA BOTS built across various DSPs

  • AI&ML integrated RPA solutions, an early adopter

  • Dedicated innovation labs for building new solutions across market trends

  • Lean/Six-sigma methodology for process enablement and best practices

Our managed services span across various functions within the DSP/telcos organization, providing end-to-end visibility of the processes, their dependencies, interactions, and identifying opportunities to optimize process interactions and flow. Explore endless possibilities with these managed services tagged to our TPaaS model.

Assurance

  • Customer Win Back
  • Equipment Management and L1/L2 Support
  • Service Level Management Monitoring
  • Quality of Service Management
  • Fault Diagnosis
  • Fault Ticket Management
  • Incident Management
  • Problem Management

Order Management & Fulfillment

  • Order Entry & Validation
  • Feasibility Checks
  • Resource Allocation
  • Service Activation
  • Service Testing
  • Customer Communication
  • Work Force Management
  • Directory Assistance
  • Supplier/Partner Management
  • Sales & Marketing Support
  • Dispatch Center

Network Management

  • Problem Management
  • Incident Management
  • Fault Ticket Management
  • Fault Diagnosis
  • Quality of Service Management
  • Service Level Management Monitoring
  • Customer Win Back
  • Equipment Mangaement and L1/L2 Support

Billing & Finance

  • Pre/Post Bill Checks
  • Revenue Assurance
  • Bill Generation
  • Bill Invoice
  • Interconnecting Billing
  • Bill Inquiries
  • Manual Bill Consolidation
  • Bill Rating & CDR Correction
  • Receivables Management
  • Collections & Posting
  • Metrics & Management

Supply Chain Management

  • Purchase Order Management
  • Supply Order Processing
  • Inventory Management
  • Spend Analytics & Reporting
  • Inventory Reconciliation
  • Fleet Tracking
  • Return Merchandise Authorizations (RMA) Processing

Human Resources

  • Onboarding
  • Access Creation
  • Payroll Processing
  • Employee Master Data
  • L&D Admin
  • Invoice Reconciliation
+ Business Outcome
  • OpEx savings of 41% – 63% over three years

  • Average cycle time improvement by 16-20% by the end of the first year, ensuring service quality

  • Flexibility and scalability at minimal cost

  • Smaller operational footprint

  • Effective utilization of resources across more productive areas

  • Handle process in a lean model

+ Partners
null

IPsoft provides conversational AI for complex use cases. IPsoft's Amelia summons insights to give customers personalized, informed experiences

null

LivePerson powers the at-home workforce with Conversational AI and messaging.

null

Automation Anywhere is the only cognitive robotic process automation platform designed to automate any business process in the modern enterprise.

null

With Watson, you can bring AI tools and apps to your data wherever it resides.

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