Salesforce Services

Frequently Asked Questions for Salesforce

Salesforce

1. What does Prodapt do in Salesforce practice?

Prodapt enable global telcos to be a converged Digital service provider by leveraging its industry focused insights and world’s #1 CRM – Salesforce. Prodapt brings together Best-in-Class Frameworks, Transformation & Delivery Teams and Industry-focused Insights to enable its customers to leap ahead towards optimizing end-to-end business value chains, maximizing outcomes for its customers, partners .

2. How is Prodapt associated with Salesforce?

Prodapt is an unique Salesforce partner singularly focused on Telecommunications. As a strategic Salesforce partner, Prodapt helps global telcos to transform their customer engagement process, thereby emerging as a converged Digital Service Provider.

3. How does Prodapt use Salesforce integration in Digital transformation for telcos?

By integrating Salesforce’s customer-centric products with our business-aligned solutions, we enable DSPs to define a vision, experience near-term success, and progressively grow business value. Telcos can harness Prodapt’s Salesforce services to deliver a seamless customer experience on every channel and device, meeting the needs of the digital customer.

4. How many Prodapt resources are currently working on Salesforce?

Prodapt is having a strong team of 100+ certified Salesforce, Vlocity and MuleSoft professionals that’s growing continuously

5. What are Prodapt Solution Accelerators with respect to Salesforce?

Over the past few years, we have been partnering with Telcos globally on reimagining their technology landscape and business processes to help them achieve a 360° insight on the customer and refine their solutions/services to align to the customer journey.
salesforce-image1Business value realized by DSPs from adopting the TelcoForce 360 framework​
salesforce-image2TelcoForce 360, our telco customer-centric framework enables CSPs to transform into a true digital service provider (DSP) with a potential to sell and engage with customers “beyond commoditized services.” By leveraging the Salesforce platform, TelcoForce 360 brings together sales, service, marketing, commerce, and analytics around customers on an integrated, intelligent platform.

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