Salesforce Services

Delivering Next-gen On-demand Services by Leveraging the Salesforce Ecosystem Across Multiple Cloud Offerings

Opportunity/Industry Outlook

With digital transformations taking over the dynamic Telecom industry, DSPs are facing unprecedented disruption due to next-gen technologies, new entrants, changing customer expectations, and growing customer database. Hence, there is a need to adopt agile ways of working and deploy cloud-native, Digital Business Support System (BSS) applications on a common technology platform. Also, DSPs need to reinvent themselves so as to increase their business agility and deliver a differentiated customer experience.

Salesforce Communications Cloud gives DSPs a deeper understanding of their customers so that they can deliver personalized offers and experiences anywhere at any time. Moreover, it helps DSPs to quickly launch converged service offers, capture accurate quotes and orders, author, and orchestrate timely order fulfillment. With Salesforce cloud services, DSPs can deliver a fully personalized and seamless customer experience on every channel and device, thereby enhancing their overall efficiency and productivity.

What We Do

In order to meet the fast-growing demands of today’s telco customers, Communications Service Providers (CSPs) need to unify and simplify processes while delivering continuous value. Prodapt’s long history of enabling telecom-centric digital transformation and domain knowledge helps to assess DSPs’ business needs and current technology situation to deliver better visibility to the services offered.

Our business-aligned and holistic Salesforce solutions enable DSPs to define a vision, experience near-term success, and progressively grow business value with digital-first capabilities, skills, and an agile culture. Telcos can harness Prodapt’s Salesforce cloud services to successfully transform their CRM, billing, sales& operational system platforms, and deliver effortless experiences their customers demanded.

Our Offerings

Industry Solutions & Offerings

  • Industry specific solutions
  • Industry solution accelerators
  • Help establish Salesforce Center of Excellence (CoE)

Customer 360

  • CRM modernization roadmap and execution
  • CRM strategy, migration, compliance & risk assessment, and security implications
  • Salesforce process design and implementation – sales, service, marketing, etc.
    • Data migration and integration with DSPs’ backend systems

Salesforce Optimization

  • Analyze and optimize key factors – usability, adoption, process streamlining, reporting, security, custom code, data quality, and configuration

Custom App Development

  • Custom app development – mobile apps, desktop apps, etc. using Heroku, Lightning platform

Managed Services

  • Salesforce uptime, data accuracy, and minor enhancements/fixes
  • Governance management, upgrade support, Tier 1,2 and 3 support

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