Salesforce Services

Salesforce

Reimagining telco’s digital customer experience journey with Salesforce

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The Business Challenge

Digital Service Providers (DSPs) are facing unprecedented disruption due to next-gen technologies, new entrants, changing customer expectations, and declining customer experience. Hence, there is a need to adopt agile ways of working and deploy cloud-native, digital Business Support System (BSS) applications on a common technology platform. Also, DSPs need to reinvent themselves to increase their business agility and deliver a differentiated customer experience.

What We Do

What-we-do

What We Do

In order to meet the fast-growing demands of today’s telco customers, Communications Service Providers (CSPs) need to unify and simplify processes while delivering continuous value. Prodapt’s long history of enabling telecom-centric digital transformation and domain knowledge enables DSPs in their growth journey.

As a strategic Salesforce partner, Prodapt helps global telcos to transform their customer engagement process, thereby emerging as a converged Digital Service Provider. By integrating Salesforce’s customer-centric products with our business-aligned solutions, we enable DSPs to define a vision, experience near-term success, and progressively grow business value. Telcos can harness Prodapt’s Salesforce cloud services to deliver a seamless customer experience on every channel and device, meeting the needs of the digital customer.

Our Expertise

Salesforce Products and Solutions

Salesforce Industries

Salesforce Integration

Prodapt Solution Accelerators

Our USPs

Helping customers accelerate time to market and a faster adoption using our industry and technology expertise​

Best Practices Approach​
  • Best practices for the communications industry​
  • We understand segments, processes, and challenges within the DSP/media industry​
  • We follow best practices for Salesforce platform architecture, design & development​

Hyperfocus​
  • Singularly focused on the Telecommunications industry​
  • Focused on sales cloud, service cloud, Salesforce CPQ & billing, Vlocity CPQ & OM, and MuleSoft
  • Focused on using our accelerators to save cost and time for customers​

Proven Delivery Capabilities​
  • Trusted partners of Salesforce and Vlocity ​
  • Hybrid (waterfall & agile) approach to projects​
  • 100% Salesforce certified consultants​​

Regional Presence​
  • Our presence across the globe adds a big advantage of having regional language speaking team members in the project team

Connect with Us

We’re ready to help your business grow. Let’s talk about what service is right for you.

Thank you for your interest.

Our team shall connect with you shortly. For more updates, please follow us on:

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