The Business Challenge
Digital Service Providers (DSPs) are facing unprecedented disruption due to next-gen technologies, new entrants, changing customer expectations, and declining customer experience. Hence, there is a need to adopt agile ways of working and deploy cloud-native, digital Business Support System (BSS) applications on a common technology platform. Also, DSPs need to reinvent themselves to increase their business agility and deliver a differentiated customer experience.
What We Do
What We Do
In order to meet the fast-growing demands of today’s telco customers, Communications Service Providers (CSPs) need to unify and simplify processes while delivering continuous value. Prodapt’s long history of enabling telecom-centric digital transformation and domain knowledge enables DSPs in their growth journey.
As a strategic Salesforce partner, Prodapt helps global telcos to transform their customer engagement process, thereby emerging as a converged Digital Service Provider. By integrating Salesforce’s customer-centric products with our business-aligned solutions, we enable DSPs to define a vision, experience near-term success, and progressively grow business value. Telcos can harness Prodapt’s Salesforce cloud services to deliver a seamless customer experience on every channel and device, meeting the needs of the digital customer.
Salesforce Products and Solutions
Prodapt Solution Accelerators
Helping customers accelerate time to market and a faster adoption using our industry and technology expertise
Best Practices Approach
- Best practices for the communications industry
- We understand segments, processes, and challenges within the DSP/media industry
- We follow best practices for Salesforce platform architecture, design & development
- Singularly focused on the Telecommunications industry
- Focused on sales cloud, service cloud, Salesforce CPQ & billing, Vlocity CPQ & OM, and MuleSoft
- Focused on using our accelerators to save cost and time for customers
Proven Delivery Capabilities
- Trusted partners of Salesforce and Vlocity
- Hybrid (waterfall & agile) approach to projects
- 100% Salesforce certified consultants
- Our presence across the globe adds a big advantage of having regional language speaking team members in the project team
Connect with Us
We’re ready to help your business grow. Let’s talk about what service is right for you.