The increase in demand for personalized services for B2B and B2C has compelled DSP to relook into their order-to-fulfillment lifecycle. It is imperative for DSPs’ to simplify processes across the order-to-fulfillment lifecycle to improve business agility and enhance customer experience.
An integrated order management and service fulfillment system facilitates a real-time communication between CRM, order & service management, and product portfolio applications. The resulting processes across order-to-activate value chain help DSPs reduce order fallouts, accelerate roll-out capability for tailored services, and thereby reduce subscriber churn.
- End-to-end integration of order management system with CRM and billing solution, resulting in streamlined processes across order-to-cash value chain.
- Integration of order fulfillment systems of multiple services, such as voice, video and data into a unified fulfillment platform
- Enabling customization and integration of catalogue management system, thereby accelerating the capability to launch tailored services throughout the service portfolio.
- Integration of order management system with underlying provisioning systems, bringing highly efficient order fulfillment and delivery chain.
- Managing complex order decomposition, and status tracking and bulk management of orders for quicker fulfillment and minimal order fallout.
- + Order Management
- End-to-end integration of order management system with CRM and billing solution, resulting in streamlined processes across order-to-cash value chain.
- + Multi-Service Order Activation
- Integration of order fulfillment systems of multiple services, such as voice, video and data into a unified fulfillment platform
- + Catalog Implementation
- Enabling customization and integration of catalogue management system, thereby accelerating the capability to launch tailored services throughout the service portfolio.
- + Order Provisioning
- Integration of order management system with underlying provisioning systems, bringing highly efficient order fulfillment and delivery chain.
- + Order Fallout Management
- Managing complex order decomposition, and status tracking and bulk management of orders for quicker fulfillment and minimal order fallout.
Product Expertise
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