Datacenter operations (DC Ops) refer to the end-to-end monitoring and support of network devices, physical and virtual servers, databases, cloud infrastructure, and mailing platforms. IT organizations are under tremendous pressure to monitor network, security, compliance, and performance, in order to provide the right data to monitoring tools for L1 and L2 analysis.
- 24×7 monitoring of all network devices
- Alert monitoring, response, and management
- Trouble ticket and service request management
- Voice and email support
- Remote diagnostics and troubleshooting
- Service level tracking and reporting
- Knowledge repository creation & management
- Diagnose and resolve hardware issues
- Technical support and administration
- Network optimization through data analysis
- Incident management and mean time to repair (MTTR)
- Work on multi-platform elevated incidents
- Multi-vendor support
- Prepare SLA reports, analyze data and metrics
- + Level 1 Monitoring
- 24×7 monitoring of all network devices
- Alert monitoring, response, and management
- Trouble ticket and service request management
- Voice and email support
- Remote diagnostics and troubleshooting
- Service level tracking and reporting
- Knowledge repository creation & management
- + Level 2 Support
- Diagnose and resolve hardware issues
- Technical support and administration
- Network optimization through data analysis
- Incident management and mean time to repair (MTTR)
- Work on multi-platform elevated incidents
- Multi-vendor support
- Prepare SLA reports, analyze data and metrics
Prodapt Differentiators
Prodapt’s engineers have expertise in state-of-the-art tools and technologies and experience in supporting clients from various geographies, including North America, Europe, Middle East, Asia Pacific, South Africa, and South America.
Product Expertise
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