With ever changing consumption patterns of digital services, dynamic partner ecosystem, and an evolving regulatory landscape, DSPs need to bring up a differentiated consumer experience to establish a market share and improve profitability. A communications service provider needs to transform from being a traditional service provider to an integrated digital service provider (IDSP) in order to be relevant in the changing DSP ecosystem.
While simplified and standardized O/BSS systems are needed, a comprehensive CRM solution should be integrated with business critical applications such as billing and order management system as well as peripheral business applications.
- Migration and customized development of features to integrate across the organization
- Integration with cloud/on-premise applications and third-party web platforms
- SLA-based management, product enhancements and bug-fixes
- Governance management, platform support and upgrade
- CRM strategy, compliance and risk assessment, security implication assessment.
- Cloud readiness assessment
- Salesforce process design: Sales process, service and delivery process, marketing process, etc.
- Custom application development: Mobile and desktop apps
- Process analysis and streamlining, KPI management
- Reporting and governance, security management, data consistency and customization
- + Product Implementation
- Migration and customized development of features to integrate across the organization
- Integration with cloud/on-premise applications and third-party web platforms
- + Managed Services
- SLA-based management, product enhancements and bug-fixes
- Governance management, platform support and upgrade
- + CRM Consulting
- CRM strategy, compliance and risk assessment, security implication assessment.
- Cloud readiness assessment
- Salesforce process design: Sales process, service and delivery process, marketing process, etc.
- + CRM Application Development & Optimization
- Custom application development: Mobile and desktop apps
- Process analysis and streamlining, KPI management
- Reporting and governance, security management, data consistency and customization
Product Expertise
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