Monitoring & Support Services
Cable, telecom, and digital service providers across the world are facing intense competition and high penetration by OTT players. Besides, rapidly changing usage patterns and dynamic customer preferences are making it necessary for providers to be agile and responsive in customer engagement. Prodapt provides cross-platform triple-play monitoring and support services to help providers remain competitive.
Triple-play (video, data, and voice) allows consumers to watch TV, surf the internet, and call someone simultaneously. Consumers generally want the service without distortions or issues; seamless and consistent customer experience reduces churn. Prodapt’s strong expertise in triple-play and managed services helps customers reshape their network infrastructure to keep pace with digital trends, while improving performance and optimization costs.
Prodapt’s expertise spans across an array of cutting-edge tools and technologies.
| Video Service | Digital video headend, VOD systems, iTV app servers, switched digital network elements, TiVO, network PVR, CAS system |
| Data Service | CMTS, DSLAM, BRAS, DHCP/TFTP/DNS/NTP servers |
| Voice Service | SBC, CMS, MGC, KDC, RKS, DHCP/TFTP/DNS/NTP servers, announcement servers |
| Last Mile | Optical nodes, trunk amplifiers, FTTH, HFC |
| NMS Tools | CA Spectrum, IBM Net Cool, HP OpenView, Nagios |
Prodapt’s NOC team works seamlessly and adheres to the defined and agreed service levels by operating at the below-proven steady state model.
- + Monitoring Setup
- + Prodapt Services
- + Technology & Tools Expertise
Prodapt’s expertise spans across an array of cutting-edge tools and technologies.
Video Service Digital video headend, VOD systems, iTV app servers, switched digital network elements, TiVO, network PVR, CAS system Data Service CMTS, DSLAM, BRAS, DHCP/TFTP/DNS/NTP servers Voice Service SBC, CMS, MGC, KDC, RKS, DHCP/TFTP/DNS/NTP servers, announcement servers Last Mile Optical nodes, trunk amplifiers, FTTH, HFC NMS Tools CA Spectrum, IBM Net Cool, HP OpenView, Nagios - + Steady-State Model
Prodapt’s NOC team works seamlessly and adheres to the defined and agreed service levels by operating at the below-proven steady state model.
