The Business Challenge

With an end-to-end comprehensive view of the telecom ecosystem, Prodapt’s Consulting practice helps DSPs to execute projects at the best quality, within agreed timelines. Our mission is to help DSPs transform by providing end-to-end support and best-in-class consulting services through all the phases of transformation, thereby enabling borderless growth. Be it advisory, technology innovation, or implementation of go-to-market strategies, we prepare DSPs for a future of disruption and transformation.

What We Do


What We Do

Prodapt is a digital transformation enabler that partners with DSPs to address the biggest challenges, tap new opportunities, and drive sustainable growth by leveraging our domain expertise and best-in-class telco solutions. We understand that change is the only constant factor in the Telecom industry. Hence, our business consultants and solution architects help DSPs to keep up with the changing demands of their customers and to be stay at the forefront of change.

Prodapt’s strong strategic partnership, domain strength and continued focus on innovation will enable DSPs to accelerate their digital transformation journey. We serve DSPs around the globe, helping them to transform their business ecosystem, providing critical support and expertise to address the most critical challenges, and developing pragmatic strategies/decisions to increase revenue pools. Being consistently recognized by the analyst community and advisors, we have been benchmarked as the leading telco-solutions partner for DSPs across various capabilities.

Our Expertise

Consulting Services

Digital Transformation Services

Management Consulting Services

Innovation & Transformation Services

Meet our consultants

Mandeep Singh Kwatra

Partner at Prodapt

Mandeep Singh Kwatra is a partner at Prodapt, specializing in strategic advisory and transformations in Telecom, Media, and Technology sectors. With nearly 30 years of experience in this domain, his focus has been in business process and operations transformation consulting & delivering programs.

Paul Termijn

MD consulting

Paul is our MD Prodapt consulting Europe. He has over 25 years of experience within the Telco industry.

Paul has a thorough understanding of network inventory modeling and BSS/OSS provisioning and assurance, both on the IT level and on the process level.

Marieke Roos

Senior Consultant

Marieke is one of our BSS/OSS unit leads within Prodapt Consulting. She has been working in the telco industry for over 10 years, mainly focusing on CRM and BSS processes.

For KPN, she has done various assignments as a process analyst in the BSS domain.

Rigas Parathyras

Principal Consultant

Rigas Parathyras is a principal consultant, specializing in digital solutions architecture for service providers. Apart from focusing on architecting initiatives, he defines the IT & architecture strategies for the digital and omnichannel domains.

Connect with Us

We’re ready to help your business grow. Let’s talk about what service is right for you.

Thank you for your interest.

Our team shall connect with you shortly.

An Efficient Observability Implementation Strategy for Digital Service Providers (DSPs)

As DSPs transition towards multi-layered microservices architecture and cloud-native applications, traditional monitoring tools have shown the following limitations.

AI-powered Field Service Framework to Enhance Efficiency of Technicians and Reduce MTTR by 30%

Today, most Digital Service Providers (DSPs) struggle to improve the efficiency of the field technicians, which leads to high MTTR (Mean Time to Resolve) and low First Time Fix Rate (FTFR).

Zero-touch Service Assurance Framework for High-speed Internet

67% of customers who contacted customer service in the last twelve months reported connectivity performance issues. Around 26% of customers reported inconsistent internet speed causing disruptions to work during the pandemic.

Log in with your credentials

Forgot your details?