Service outlook

Telecom, entertainment, and technology companies are evolving with the advent of advanced technologies such as 5G, IoT, AI and edge computing. Rising customer expectations, frequent network upgrades, the surge in usage, as well as mergers and acquisitions are adding to the complexities. This necessitates the need for consistency and scalability in your processes.

Reinvent your business processes and stay ahead of the growth curve, realizing the benefits of digital transformation. Adopt our next-gen offerings to accelerate connectedness and deliver customer delight.

Leap into a next-gen business model with lean and digitalized future-ready operations​

Accelerate Service Delivery Operations

Reduce O2A cycle time by 70%

Next-gen ops platform​

Streamline and re-engineer processes​​

​​Automate processes using pre-built accelerators​

​​Leverage NLP-powered zero touch service provisioning​​

Global service delivery model​

Adopt lean and agile operations

Improve customer services with offshore/nearshore operations

Transform Service Assurance

Reduce fault service requests by 35%​

Proactive resolution​​

Predict faults proactively & reduce repair requests​​

Adopt digital channels for self-service & call deflection​

Digitalized technical support​

Get AI-powered recommendations​​​​

Customer self-service leveraging AR/VR solutions

Digitalize Contact Center Operations

Improve NPS by 30% and reduce call volume by 40%

Digital-first model

Provide omnichannel customer support​​

Accelerate resolution time using intelligent automation​

Intelligent agent operations​​

AI-driven customer personalization for improved productivity

Drive operational improvement through contact center dashboard

Optimize Field Operations

Reduce truck rolls and improve operational efficiency by 2x​

Smart field-tech​

Reduce non-productive dispatches through ML-based diagnostics

Auto-scheduling & assist field technicians using AI-powered troubleshooting

​​Digital field operations

Accelerate FTTx site surveys & design through smart video notes ​

Enable remote audits and safety compliance checks

Success stories

Reduced up to 60% of Non-productive Dispatches (NPDs) by implementing…

Lumen

50-60% reduction in non-productive dispatches, Reduced field operations cost,Improved field technician…

Grew EBITDA by improving operational performance & customer experience…

Improve Customer Experience in telecom

45% permanent reduction in Total Cost of Ownership (TCO)….

Addressed poor service delivery and achieved foundational improvements…

Addressed-poor-service-delivery-through-process-reengineering-program-Openreach

Delivered truck roll savings of £1M in the first year in assurance and provision journeys, reduction of repeat faults by 50%…

Insights

Business Process

Going beyond RPA to improve straight through processing rate by 82%​…

Digital Service Providers (DSPs) are on various stages in their Robotic Process Automation (RPA) implementation journey, as part of their digital strategy…

Business Process

Digitalizing Contact Center to reduce call volume by 30%​ and Improve NPS…

Digitizing-Contact-Center

With a Net Promoter Score (NPS) average of 24, telecom holds the lowest industry average according to the NPS Benchmarks Report. Operational…

Business Process

Managed digital transformation to reduce O2A cycle time up to 70%…

Managed Digital Transformation to Reduce DSPs’ O2A Cycle Time by Up to 70%

There is growing complexity in the Digital Service Provider (DSP)’s ecosystem related to the number of roles, departments, systems, and channels involved in the…

Service offerings

CX-driven Digital Contact Centers

Digitalize your contact center to reduce call volume by 30% and improve NPS.

Truck-roll Optimization

Digitalize your field operations using a proven framework and reduce truck rolls.

Video analytics for field operations

Exponentially improve your first-time fix rate and higher dispatch engineering productivity.

Telebots™ Hyperautomation Framework

Move beyond task automation and boost your automation rate by 3X.

Telebots™-as-a-Service

Track your end-to-end digital transformation success.

Process Discovery through Mining

Gain insights into the performance of your business operations & processes and address inefficiencies.

Managed Order-to-Activate (O2A) Transformation

Reduce your Order-to-Activate cycle time up to 70%.

Telecom Process as a Service (TPaaS)

Transform your processes & operations using a lean and scalable service operating model.

+ AI-powered Customer Care

CX-driven Digital Contact Centers

Digitalize your contact center to reduce call volume by 30% and improve NPS.

+ Digital Field Operations

Truck-roll Optimization

Digitalize your field operations using a proven framework and reduce truck rolls.

Video analytics for field operations

Exponentially improve your first-time fix rate and higher dispatch engineering productivity.

+ Hyperautomation

Telebots™ Hyperautomation Framework

Move beyond task automation and boost your automation rate by 3X.

Telebots™-as-a-Service

Track your end-to-end digital transformation success.

Process Discovery through Mining

Gain insights into the performance of your business operations & processes and address inefficiencies.

+ Intelligent Processes

Managed Order-to-Activate (O2A) Transformation

Reduce your Order-to-Activate cycle time up to 70%.

Telecom Process as a Service (TPaaS)

Transform your processes & operations using a lean and scalable service operating model.

Connect with Us

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