In order to stay competitive and deliver outstanding customer experiences, DSPs must reinvent their business processes and adopt digitized services. Prodapt has built frameworks, accelerators, and platforms leveraging a combination of deep domain expertise, operational excellence and automation capabilities to accelerate time to value for Chief Operating Officers (COOs). We aim at improving customer satisfaction across DSPs with optimal operation costs .
Prodapt’s offerings span across the key business process areas in Telecom including fulfilment, assurance, network management, and billing. Our automated business solutions and digital platforms enable DSPs to streamline processes, monitor growth, and reduce operational costs.
The Business Challenge
The rapidly evolving Digital Service Provider (DSP) ecosystem has witnessed significant changes in evolving technologies, customer demands, continuous service improvements, mergers & acquisitions (M&A) and more. Given this scenario, DSPs must continuously find ways to optimize their business processes to become more efficient while keeping their customers satisfied. With the right partner, DSPs/telcos can transform their existing business processes, improve operations, and cost-effectively manage customer support and service operations.
What We Do
What We Do
The ‘new normal’ has made transformation a necessity rather than a good to have measure. Prodapt’s industry specific business process offerings are focused on maximizing customer satisfaction through transformation initiatives. Our solutions and services enable DSPs in minimizing operational costs while investing more in the next-gen trends and technologies.
Our Service Offerings
Prodapt’s Telebots™ Hyperautomation Framework
Telebots™ as a Service
Telecom Process as a Service (TPaaS)
Managed O2A Transformation
CX-driven Digital Contact Centers
Truck Roll Optimization
Process Consulting through Mining
Connect with Us
We’re ready to help your business grow. Let’s talk about what service is right for you.