April 8, 2021 (New York): Prodapt, a leading provider of consulting, technology, and integration services to Digital Service Providers (DSPs), today announced a strategic partnership with Vyntelligence, a category-defining, work assurance platform for simplifying complex analog workflows. This relationship combines the deep knowledge base, next-generation technologies, and transformation strategies of the partners to positively impact client field services, improving efficiency, reducing operational costs, and accelerating deployments.
Prodapt, in collaboration with Vyntelligence, will provide innovative frontline service optimization solutions to DSPs globally, rapidly transforming the quality of field operations to accelerate deployments & efficient customer engagement through enhanced productivity reducing wasted field visits and improving NPS scores.
“This partnership will enable DSPs to reimagine their field operations,” said Aravind Parthasarathy, VP, COO Solutions Practice, Prodapt. “We are excited to partner with Vyntelligence to deliver AI-powered field optimization solutions which will help DSPs accelerate the time to market and build super engagement and a trusted relationship with their customers.”
“Delivering material business outcomes, built on robust knowledge base created by combining human intelligence and AI delivered on a secure, scalable AI-powered SaaS platform, has always been a big focus at Vyntelligence,” said Mala Morris, SVP Strategic Partnerships & Marketing at Vyntelligence. “We are excited that the same capability combined with Prodapt’s deep industry expertise will now be available to more telecom customers wishing to accelerate their digital transformation programmes.”
About Vyntelligence: www.vyntelligence.com
Vyntelligence* (Vyn) is a mobile-first prompted data capture and digital work assurance platform that simplifies and transforms complex analog work.
By empowering field-based workforce and customers to capture short guided videos from their smartphone in the form of a “self-audit”, Vyn saves costs, improves first-time right metrics, and delivers a better customer experience. The videos and multimedia data stream are automatically labelled, tagged, and categorised improving searchability and access enabling faster outcomes. Quick to deploy, the platform uses machine learning & AI to close the loop and predict ‘next actions.’
The Vyn SmartVideoNotes technology has been deployed by leading businesses in the telecoms, utility, energy, and manufacturing industries across multiple geographic regions. Winner of the global 2020 Free Electrons programme, Vyn has earned global recognition for its pioneering SmartVideoNotes platform. Vyn has been granted US patents for Smart Data Capture, Ranking and Recommendation of Insights.
Headquartered in London, UK, Vyntelligence has a diverse and multicultural team representing 14 nationalities spread across the US, UK, France, Spain, India, and Singapore.
*Vyn and Vyntelligence are registered trademarks of humanLearning Ltd. https://vyntelligence.com.
About Prodapt Solutions: www.prodapt.com
Prodapt helps Digital Service Providers (DSPs/Telcos) transform their IT, products, operations, and networks to meet their strategic objectives. Prodapt provides end-to-end IT/software architecture consulting, application development, systems integration, testing, maintenance & support. Prodapt provides insights and thought leadership-led transformation services leveraging next-gen technologies such as RPA (robotic process automation), AI/ML (artificial intelligence/machine learning), SDN-NFV (software-defined networking/network function virtualization) and next-gen OSS/BSS systems. Prodapt’s business consultants enable DSPs on their transformation journey at several layers including cloud, customer experience, business outcome-focused initiatives, capex and opex optimization programs.
Headquartered in Chennai, Prodapt has offices in the Americas, Europe, India, and Africa and is an ISO 9001:2015, ISO 27001:2013, SSAE18 / ISAE, and GDPR compliant organization. Prodapt is part of a 120-year-old business conglomerate, The Jhaver Group, which employs over 18,000 people across 64+ global locations.
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