Prodapt and Dataken Join Forces to Deliver Disruptive Operational Analytics for Digital Service Providers (DSPs)

July 14, 2021

July 14, 2021 (Dallas): Prodapt, a leading consulting, technology & managed services provider to the Digital Service Provider (DSP) industry, today announced a strategic partnership with Dataken Inc, the leading next-generation process intelligence platform.

The Prodapt-Dataken partnership brings together Prodapt’s deep DSP process domain knowledge and operational excellence capabilities combined with Dataken’s industry-leading AI-powered process discovery, computer vision, and analytics capabilities. These combined capabilities deliver limitless visibility and actionable insights, driving 25%+ productivity improvement, identification of back office and user-triggered RPA opportunities. It also helps in improving automation adoption via just-in-time RPA execution by over 30%, across DSPs’ multiple functional and operations areas such as service delivery, service assurance, contact center operations, finance, and shared services operations.

“The Prodapt-Dataken partnership will deliver disruptive transformation in the way DSPs look at process improvement by bringing in a holistic approach to task mining, process analytics, and just-in-time automation,” said Aravind Parthasarathy, VP, Operations Services Practice, Prodapt. “We are excited to partner with Dataken to deliver actionable insights for DSPs to achieve zero-touch operations and the ability to act before a service disruption.”

“Through this strategic partnership with Prodapt, we will immediately unlock the truth of our customer’s operations with guaranteed transformational improvements that are of highest value to our customers at every stage of their journey,” said Marc Andiel, President/CEO and Co-owner of Dataken. “It’s a significant advantage for our customers to reap the benefits of the Dataken platform with Prodapt’s transformational consulting, implementation and operational services.”

About Prodapt Solutions:

Prodapt helps Digital Service Providers (DSPs) transform their IT, products, operations, and networks to meet their strategic objectives. Prodapt provides end-to-end IT/software architecture consulting, application development, systems integration, testing, maintenance & support. Prodapt provides insights and thought leadership-led transformation services leveraging next-gen technologies such as RPA (robotic process automation), AI/ML (artificial intelligence/machine learning), SDN-NFV (software-defined networking/network function virtualization) and next-gen OSS/BSS systems. Its business consulting team provides Six Sigma process improvement and automation/RPA consulting services to telco operations teams.

Headquartered in Chennai, Prodapt has offices in the Americas, Europe, India, and Africa and is an ISO 9001:2015, ISO 27001:2013, SSAE18 / ISAE, and GDPR Compliant organization. Prodapt is part of a 120-year-old business conglomerate, The Jhaver Group, which employs over 18,000 people across 64+ global locations.

About Dataken:

Dataken, headquartered in Dallas, Texas USA, is a leader in the next-generation Intelligent Process Automation (IPA) solutions with tools that deliver details unattainable with traditional solutions making a significant impact on operations that matter the most. Our solutions Monitor rich amounts of data (Dataken Retina™), Analyze this data via our industry-leading AI/ML engine (Dataken Illuminate™), Inform the resulting business insights (Dataken Prism™), and ultimately provide Automation & Transformational assistance resulting in significant financial, managerial and operational improvements (Dataken Firefly™).

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