Key Considerations to Accelerate the ITSM Consolidation Program

Having multiple IT Service Management tools and business applications largely hinders IT organizations’ agility and responsiveness. CSP’s looking at ways to cut costs and complexities and enhance competitiveness are embracing various strategies to consolidate ITSM systems.

View of typical ITSM landscape of a CSP:

ITSM acceleration

Some of the key challenges faced in distributed ITSM environment are:

ITSM key challenges

This insight paper presents some of the key considerations & recommendations for CSPs to advance their ITSM consolidation program.

By implementing the recommendations described in this insight paper, CSPs can easily realize the
following benefits:

  • Up to 40% reduction in cost of operational & licensing expenditure
  • Up to 50% reduction in average time spent in ticket analysis and resolution
  • Up to 20% savings on hardware infrastructure and data center power consumption

To know more about the ITSM consolidation strategy, please download the insight paper here.


Om Prakash C
Philip Richard D
Mogan AB

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