Modernizing Order Management with Cloud-native Digital Platform Approach to Achieve Business Agility

June 17, 2021

Legacy order management IT stack hampers Digital Service Providers (DSPs) from achieving business agility, which is crucial for succeeding in the digital world. Due to heavy customization and multiple feature additions done over the years, the legacy order management stack usually becomes a huge monolithic application posing serious challenges for the DSPs.

  • Long release cycles & complex dependencies – This negatively impacts the time to market for new products
  • Reduced scalability – This makes it hard for the DSPs to deliver high-end digital services to their customers
  • Order fallouts and delays – It leads to customer churn & loss of sales
  • High OpEx – This makes it difficult for DSPs to meet ongoing licensing, operations, and maintenance, and prevents them from being competitive in the market

To overcome the challenges stated above, there is a clear need for DSPs to modernize their order management stack.

Modernization of the legacy order management stack with cloud-native digital platform approach delivers long-term sustainable business benefits

Digital platforms enable DSPs to create value by facilitating exchanges between two or more interdependent groups, usually consumers and third-party vendors. To develop the platform architecture, large monolithic applications must be broken into smaller, reusable components that can be accessed through Open APIs. This enables DSPs to create new business opportunities and compete faster in the digital economy.


However, establishing fully functional digital platforms is a complex task, and if not strategized and implemented correctly, it can fail to meet the desired business outcomes.

By embracing these transformation levers, DSPs can ensure a successful modernization of their order management stack, attaining a 50% reduction in time-to-market, ~30% reduction in OpEx, and 40% increased productivity with E2E visibility in cloud-native applications.

Download this insight to understand the right set of transformation levers that are crucial for the successful implementation of digital platforms.


  • Srinivasan Murugesan
  • Senthil Velan
  • Sumit Thakur

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