Self-Healing Tool to Achieve Faster Automated Resolution of Order Fallout Issues

February 21, 2020

Reduce operational cost for ticket resolution by 48%

Most Digital Service Providers (DSPs) face a common challenge of meeting the order fulfillment due dates for their customer orders. The instability and delay in order fulfillment is increasing with the introduction of complex convergent services, which requires bundling of different product offers. Further, the ongoing mergers and acquisitions in telecom industry makes the process much more complex, thereby increasing the order fallout rates. Order fallout in the order orchestration life cycle leads to customer churn and revenue loss for the DSP. Hence, a swift resolution for the fallouts is a prime necessity.

Self-Healing Tool

 “Creating a ‘Self-Healing Tool’ to resolve order fallout can help DSPs to derive major business benefits.”

This insight details, how DSPs can create a “Self-Healing Tool” to reduce order fallouts in the Order-to-Billing journey. The proposed solution can resolve the fallouts arising during the order orchestration and complete the common recurring requests as well. The insight further deep dives into core elements of the solution highlighting key recommendations to effectively build it.

Implementing such holistic tool can help DSPs to reduce operational cost for ticket resolution by 48%.

Authors:

  • Ravindran N
  • Sumit Thakur

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