Digital Transformation World- 2021

Event Agenda

The road to a cloud-native telco: Why, where, and how?

Time: 17:30 – 19:00 CET
Participant:
Harsha Kumar, President, Prodapt

A one-hour focused masterclass on creating a cloud-native transformation at scale for telcos. The session will begin with a keynote presenter followed by three key contributors sharing industry perspective insights, ideas, and trends. Join them as they lay down the roadmap for a successful cloud-native telco transformation and the role of emerging technologies like AI/ML, hyperautomation, etc., and analytics in achieving it. The anchor-led session will be open for audience interaction via the audience moderator for constructive discussions and whiteboard ideas.

Contributor Led Discussion with Q&A: Taking a cloud-native approach into the DNA of Telcos

  • Accelerating the journey to cloud-native
  • People, processes, and platforms for building a cloud-native telco
  • Do telcos need to add cloud-native methodologies and practices right now, or can they wait?
  • Q & A session
Harsha-Prodapt

Harsha Kumar

Humanizing the Digital Experience

Time: 15:00 – 15:30
Speaker:
Mehraj Gulzar – Vice President – Americas, Prodapt
Uncover the future of customer experience through self-service and zero-touch as Smita addresses some vital areas of digitizing customer experience.
  • What does hybrid customer experience look like
  • Insights into translating the in-store experience to online
  • How to establish a human connection throughout the entire customer journey
  • How to leverage data and AI to create a relevant and personalized experience?
  • How to streamline processes while still providing customers with a multitude of engaging interactive channels?
  • Comparing digital only versus a hybrid model when it comes to driving loyalty, ROI and customer experience excellence
  • Implications for structuring the organization around the customer journey focus

Name

Designation

Software intensive networks framework to fast track the roll out and integration of 5G and next generation networks, to achieve business agility

Time: 09:00 – 09:15 CET
Speaker:
Rajiv Papneja, Head of Network & Cloud Services Practice, Prodapt

In conversation with Rajiv Papneja on how to enable a modern workforce, bridging human and digital labour, through hyperautomation.

  • An overview of the processes and structures that act as a platform to build and accelerate hyperautomation
  • Accelerating the growth of new digital revenues by improving network observability, automating the operational lifecycle, shortening time-to-market, and reducing CAPEX and OPEX
  • How to deliver low latency services across hybrid network edge compute infrastructure
  • Establishing an intelligent network operations platform (iNOP) for 5G networks, new B2B services, and for modeling vendor-independent services
Rajiv

Rajiv Papneja

David

David C Williams

Director – Automation, Incentives, & Analytics – AT&T

Blending the physical and digital world: What is the future of telco CX

Time: 15:00 – 17:00 CET
Speaker:
Smita Katariya, Head of Salesforce Practice, Prodapt

Uncover the future of customer experience through self-service and zero-touch as Smita addresses some vital areas of digitizing customer experience.

  • Preparing for the hybrid customer experience – what does the combination of digital and physical look like?
  • Insights into translating the in-store experience to online
  • How to establish a human connection and understand what the customer wants throughout the entire customer journey
  • Human interactions supported by technology – how to leverage data and AI to create a relevant and personalized experience
  • Transactions anywhere, anytime – Streamlining processes while still providing customers with a multitude of engaging interactive channels to change customer experience forever
  • Comparing digital only versus a hybrid model when it comes to driving loyalty, ROI, and customer experience excellence
  • Implications for structuring the organization around the customer journey focus
Smita

Smita Katariya

Balakrishnan

Bala V Balakrishnan

Chief Digital Officer – Liberty Latín América

The Future of DSPs Operations

Time: 15:00 – 16:30 CET
Speaker:
Aravind Parthasarathy – VP – Hyperautomation and Operations Services

There is no doubt that the future of the telecoms Industry is AI-driven. But how proactive do telecos need to be in building the right internal skills, capabilities, and balance, between insourcing and outsourcing, to extract maximum value from AI?

  • What are the focus areas to extract maximum AI value and who should lead it?
  • How to bridge the existing skill gaps while implementing AI?
  • Is job loss inevitable if AI is adopted?
  • How is standardization impacted by AI?
  • Is the industry leveraging the full potential of AI?
Arvind

Aravind Parthasarathy

For More Information: DTW TMForum

SPEAKERS

Book A Meeting

I agree to the Prodapt's Privacy Policy
YesNo

FOR FURTHER DETAILS CONTACT [email protected]

Log in with your credentials

Forgot your details?