Digital Service Providers

Automating Field Service Operations to Reduce MTTI by 59% using RPA

Going beyond RPA, to improve Straight-through Processing rate up to 82%

Self-Healing Tool to achieve faster automated resolution of order fallout issues

Establishing an Effective RPA Bot Governance Model

Crafting Highly Efficient and Optimal Machine Learning Models for DSPs Using Assisted AIML Framework

Data driven approach to address inventory integrity issues

Developing Machine Learning-based Approach for Optimizing Virtual Agent Training

RPA-based solution strategy to address inventory data inaccuracies

Building 360 real-time network visualization

Virtual Agent Rollout Strategy for Digital Service Providers

Automated vulnerability analysis & assignment in DSPs network

Service Truck Roll Optimization Strategy

How to scale RPA Centre of Excellence

Transforming into a DSP In flight Engine Change

Digital Transformation of DSPs and the Role of Robotic Process Automation (RPA)

How to build a solid business case for service & network orchestrator easily

Creating a portable Virtual Network Function (VNF) testing framework

Avai S

Sr. Director – NextGen Practices (Ai/ML, DevOps, Microservices & IoT) – Prodapt

Avai heads the Next-Gen Labs in Prodapt and is focused on evangelizing next-generation technology solutions for the customers involving AI/ML, Data Analytics, Big Data, Microservices etc. She has 19+ years of experience, spread across various domains/technologies like IoT/M2M, Telecom, Healthcare, AI/ML and Big Data and also significant proficiency in setting up CoE/Incubator Labs and concept-to-commercialization of end-to-end solutions in the Next-Gen areas. Avai plays a huge role in DX (digital transformation) initiatives at Prodapt and has authored many thought-leadership papers and published many articles/bogs on various global industry platforms.

Demo Theater – Day 2

AI/ML – Intelligent network monitoring

Time: 10.45 – 11.00

Prakash Ramakaimal

SVP & Head of Business Process Services & RPA – Prodapt

Prakash joined Prodapt in 2013 and is responsible for setting up business process & RPA practice area. His role is to lead the practice area & manage delivery for various engagements. He is responsible for P&L, Delivery, ESAT, CSAT & roll out new offerings/collaterals to support new business. Prakash works closely with sales to ensure growth of business and set up new business.

Prior to joining Prodapt, Prakash was the Practice Head for business process services – Telecom vertical at TCS, Chennai for 7 years. He was responsible for setting up business process services and managed 3000+ FTE serving global telecom customers. Prakash completed his post-graduation on operation management from IIM Kozhikode and post-graduation on Marketing management from Annamalai University. He is a certified Six Sigma Black belt, Lean practitioner and Process consultant. He served in Indian Air Force for 9 years and worked across wireline and wireless telecom operators at Airtel and RPG cellular in various roles.

Campfire Session – Day 2

How should DSPs use RPA and digital labor: Strategic initiative or tactical quick-hit tool?

Time: 11.30 – 12.00

Greg Smith

Head of Technology Strategy, Liberty Latin America

Greg Smith is Head of Technology Strategy at Liberty Latin America (LLA). Greg has more than 22 years of experience across both the vendor and carrier sides where he has worked with numerous Voice, Mobile, and Broadband technologies. At LLA he supports the road-map development for all Technologies covering the full End to End view. Greg’s passion is delivering broadband, video, voice and mobile services to the Liberty Latin America customers supporting the overall improvement of their way of life. Instrumental in delivering network improvements that has driven clear quality improvements visible to the end customer across many technologies. Possesses a Bachelors degree in Computer Science from Florida International university, and awarded the Leadership and Chairman’s awards of excellence.

Lunch-briefing Session – Day 1

Transforming into a DSP – In-flight Engine Change

Time: 12.45 – 14.00

NLP-powered intelligent BOT to achieve zero-touch service provisioning

Automation of RPA Code Review Process to accelerate RPA Development Lifecycle

Stephen Kowal

Head of IT Strategy, Architecture and Analytics, Liberty Latin America

Stephen Kowal heads up IT Strategy, Architecture and Analytics for Liberty Latin America. Mr. Kowal draws from over twenty eight years of managing development and implementation of core networks, billing and customer care systems in a variety of telecom operations (wireless, wireline, satellite, internet and broadband) in several countries including Afghanistan, Croatia, Poland and the US. His career has included launching of wireless operations from scratch, leading organizations through rapid growth and transformation of legacy systems in preparation for competition

Lunch-briefing Session – Day 1

Transforming into a DSP – In-flight Engine Change

Time: 12.45 – 14.00

Kanwardeep Singh Ahluwalia (K.D)

Vice President – Digitization Europe (IT), Deutsche Telekom

KD leads Digitalisation function for DT EU countries. KD has 22 years in the IT and communications industry – a veteran with diverse and expansive experience spanning strategic planning, platforms creation, architecture and execution of consumer products/services. He is an expert in directing effective digitization approach for consumer facing channels. KD has coached cross-functional teams in building modular product platform architectures, utilizing Agile and Scrum practices.

Speaking Session – Day 3

Customers Drive Digital Transformation

Time: 09.30 – 10.00

Methodologies to empower RPA CoE with perpetual demand pipeline

Lawrence Tse

SPM, Intelligent Digital Experience, TELUS

Lawrence is based in Vancouver, Canada and has spent the past 13 years working within the telecom industry. He has a passion for technology and has previously worked on emerging call centre trends such as chat bots, speech recognition and back-office analytics. In his latest role as a Senior Program Manager, Lawrence is establishing a Robotic Process Automation Center of Excellence at TELUS. The CoE is being designed to support various business units across the organization with a flexible Managed RPA Service to accelerate the growth and deployments of RPA initiatives.

Lunch-briefing Session – Day 2

How to Establish and Scale Robotics (RPA) Center of Excellence

Time: 12.45 – 14.00

Gary Sidhu

Director, API Development & Platform Engineering, CenturyLink

Gary Sidhu is a telecommunications industry leader with 20+ years of experience in the field and a proven track-record of leading multiple-engineering teams to build start-of-the-art digital platforms. He is currently fulfilling his role as the Director of API and Microservices platform & strategy at CenturyLink. His expertise includes effective project deconstruction and budget administration, along with leading large, geographically diverse teams to achieve on-time and on-budget delivery. On top of technical prowess, he also holds great communication and organization skills, which contribute to his managerial role. Gary was a guest speaker at I love APIs conference held in Chicago.

Speaking Session – Day 1

NaaS – Transforming Management of the Network

Time: 15.00 – 15.30

Rajan R N

Head, SDN Labs, O/BSS Practice, Prodapt

Rajan has rich expertise across Telecom O/BSS, project delivery, software engineering, IT services & consulting, and product development. He has delivered world-class telecom O/BSS products in fraud & risk management, RA, revenue operations center, routing optimization, mediation & rating, margin management, data integrity management, and discovery & activation.

Lunch-briefing Session – Day 1

Transforming into a DSP – In-flight Engine Change

Time: 12.45 – 14.00

Paul Termijn

Partner, Prodapt Consulting

Paul is driven by challenges and is always focused on getting the best and ambitious results for the customers and their end customers. Over the last decade, Paul’s focus has been introducing new services, lower run rates and transforming Telcos to digital service providers. Being relation-focused, he gets the best out of people, maintains an end-to-end overview with a great attention to detail. He takes responsibility for results and steers design and development of processes, organization & IT with a healthy interest in underlying technical infrastructure along with leading Prodapt Consulting.
Prior to Prodapt, Paul was the partner of a leading-edge consulting company, which grew significantly and was also the lead architect for many CSPs such as KPN, T-Mobile NL, Belgacom, Tele2 NL, DT for BSS and OSS transformations, migrations, niche product development and multiple introductions for the business market. Prior to the consulting company, he was working for a software company and responsible for network inventory innovations on local loop and class 5 switching administration and processes.
Paul demonstrated excellent technical and consulting skills at the beginning of his career and was promoted to higher roles and functions. That also brought him a lot of formal and informal recognition. Being able to step into a consulting firm and becoming a partner within the first year, was the most important achievement of his professional life.

Speaking Session – Day 3

Customers Drive Digital Transformation

Time: 09.30 – 10.00

Flash Talks & Panel Discussion – Day 3

Building a Digital Operating Model

Time: 15.00 – 15.30

Hema Kadia

VP & Head of SDN-NFV, Strategy and Practice, Prodapt

Hema heads SDN-NFV, Strategy and Practice at Prodapt, defining solutions & service offerings, and addressing the business needs across the digital and network transformation journey. She has over 20 years of experience, with successful achievements in the IT, telecommunications and media industries.

Speaking Session – Day 1

NaaS – Transforming Management of the Network

Time: 15.00 – 15.30

Campfire Session – Day 1

Will SDN/NFV result in even more commoditization of telco services?

Time: 11.30 – 12.00

Demo Theater – Day 2

VNF test automation – developing maintainable tests

Time: 14.30 – 14.45

Aravind Parthasarathy

Robotic Process Automation Leader, Prodapt

Aravind works with his DSP clients to help them understand and maximize their value from Robotics to drive business outcomes. He has rich experience in setting up and scaling intelligent automation programs across different verticals and brings his expertise with related emerging technologies including Machine Learning, Natural Language Processing and AI. As a trained Design Thinking practitioner, Aravind uses his techno-functional background to help build creative solutions and consensus amongst diverse stakeholder groups.

Lunch-briefing Session – Day 2

How to Establish and Scale Robotics (RPA) Center of Excellence

Time: 12.45 – 14.00

Building robust machine learning (ML) model for content delivery network (CDN) capacity prediction

Leveraging bot development framework to empower RPA Centre of Excellence with bot velocity

Design and Deployment considerations for a successful Virtual CPE rollout

Refactoring DSPs’ monolithic application to Microservices – Key to achieving service agility

Untangling DSPs complexities in continuous rollout of NextGen media services

Artificial Intelligence in Action Embedding RPA and AI in Operations

Strategies to drive efficiency and reduce cost in DSP’s retail billing operations

Artificial Intelligence in Action Embedding RPA and AI in Operations

Implementing Software-Defined Networking (SDN)-based traffic steering model for video on demand (VoD) services

Turn network issues into customer delight through Trouble to Resolve (T2R) automation strategy

How AI/ML helps DSPs to improve day-to-day operational efficiency

Improving Agility and Efficiency Using Adaptive Priority Approach in IT Service Management

Developing a network event prediction model using AI/ML techniques

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Aravind Parthasarathy, Telebots Practice Head, Prodapt

Aravind works with his DSP clients to help them understand and maximize their value from Robotics to drive business outcomes. He has rich experience in setting up and scaling intelligent automation programs across different verticals, and brings his expertise with related emerging technologies including Machine Learning, Natural Language Processing and AI. As a trained Design Thinking practitioner, Aravind uses his techno-functional background to help build creative solutions and consensus amongst diverse stakeholder groups.

Transforming KPN into a digital Telco through SDN-NFV

Delivering operational excellence through scalable RPA

Achieving end-to-end service orchestration across hybrid networks

Imbedding AI and robotics at the core of your operations

Virtual Network Function (VNF) onboarding is simply more than VNFD configurations

Improving video-on-demand (VoD) application performance through robust monitoring toolchain

Arnold Buddenberg, Enterprise Digital Business & IT Transformation Architect, Orange Labs Services

Arnold Buddenberg is currently working for Orange Labs Services as Enterprise Digital Business & IT Transformation Architect on digital business transformation, maturing the combined ability of business and process, organization and technology platforms, data and customer journey experience. He holds a graduation in Physics from Groningen University.

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Scott Holynaty, Business Analysis Team Lead, TELUS

Scott has 20 years of experience in the telecommunication industry, specializing in IT project execution in the service fulfillment and assurance domains. His focus most recently has been customer operations design and project implementation for TELUS’ Broadband Networks program. Here he is currently responsible for leading a great team of analyst’s who deliver new capabilities which enhance the value stream and customer experiences.

Rajan R N, Head, SDN Labs, O/BSS Practices & AVP, Prodapt

Rajan has rich expertise across Telecom O/BSS, project delivery, software engineering, IT services & consulting, and product development. He has delivered world-class telecom O/BSS products in fraud & risk management, RA, revenue operations center, routing optimization, mediation & rating, margin management, data integrity management, and discovery & activation.

Pradeep Balakrishnan, Director, Robotics & Automation, Prodapt

Pradeep helps the digital service providers address key business transformation problems across fulfillment, assurance and billing, with an aligned IT and operations strategy. He specializes in setting up and running large scale intelligent automation CoE programs that deliver significant enterprise-level optimizations by leveraging a wide variety of technologies including RPA, AI/ML and Advanced Analytics.

André Beijen, Head, Network Innovation, KPN

André is an experienced technology leader who has led several challenging transformations in many innovative and high-tech organizations. At KPN, he leads the development, innovation and improvement of the mobile and fixed networks. He has over 18 years of experience in the industry, with a strong focus on people management, improving ROI, and producing positive results.

Russ Bartels, Director, SDN & Network Automation, Windstream

Russ leads the cross-functional team, which is responsible for planning, designing, developing, implementing, and supporting a carrier-grade, multi-domain service orchestration solution and leverages the best practices in software-defined networking and network orchestration. He is also responsible for Windstream’s big data solution, which is focused on network analytics.

Hema Kadia, VP & Head, SDN-NFV, Strategy & Practice, Prodapt

Hema heads SDN-NFV, Strategy and Practice at Prodapt, defining solutions & service offerings, and addressing the business needs across the digital and network transformation journey. She has over 20 years of experience, with successful achievements in the IT, telecommunications and media industries.

Pari Bajpay, Senior VP, Digital Platform Development, CenturyLink

Pari joined CenturyLink (CTL) in 2016 as the Senior Vice President of Digital Platform Development with a goal of delivering major transformational initiatives in the Networking and Information Technology space. His strategy focuses on 5 key areas – customer experience transformation, process transformation, service delivery transformation, infrastructure transformation and network transformation.

Harsha Kumar, President, Prodapt

Harsha focuses his time helping leading digital service providers (DSPs) transform their IT, products, operations, and networks to meet their strategic objectives. He has significant experience applying a variety of automation approaches such as business process management (BPM) and robotic process automation (RPA) to improve revenue realization, customer experience, and productivity.

Strategies to increase automation potential in DSP’s RPA implementation

Leveraging robotic process automation (RPA) to manage DSP’s security threats

A quick checklist to develop a robust order management system migration strategy

Enhancing data security and efficiency beyond standard Test Data Management (TDM)

Online Charging Systems (OCS) operations: Considerations for improving agility and efficiency

Telecom Consulting Capabilities

Transforming Telecom Business Processes Using RPA

Proven strategies for data centers to minimize the backup failure rate

Book an Appointment

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Key Considerations to Accelerate the ITSM Consolidation Program

Strategies to Improve the Efficiency of CSPs’ Technical Assistance Center (TAC)

Achieving Dynamic Provisioning of Optical Wave Service by Implementing SDN MDSO

O2A Dashboard

Implementing High-Quality Global Voice Solutions

SDN-NFV: Network Transformation

Implementing High-Quality Global Voice Solutions

Analytics-Based Crime Prediction

An Adaptive Priority Approach for Effective Problem Resolution in ITSM

Robotic Process Automation - Rise of the Machines

Machine Learning in Infrastructure Monitoring:

Cost Reduction Driver in Pre-Production Environment

Federation of Network Analytics for Improved Network Performance

RPA in Number Portability

Constraints in B2B Service Provisioning

A Checklist for FTTP-IPTV Qualification

Emergency-Aware Platform

Robotic Process Automation

Employee Engagement at Prodapt

Business Intelligence & Analytics for MVNOs

Oil & Gas IoT Solutions

Churn Prediction Modeling for Communication Service Providers

Boosting Sales Through Business Intelligence & Predictive Analytics

Key Elements in Building BI Analytics Solution for Telcos

Optimizing Telecom Inventory Management Through Business Intelligence & Analytics

Profitability Analysis for Communications Service Providers

Real-Time Network Intelligence & Predictive Analytics for Communications Service Providers

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Innovative and cutting-edge solutions across the O/BSS ecosystem

Cutting-edge robotic process automation solutions

Agile and highly responsive to rapidly evolving technologies

Delivering high ROI, brilliance in execution, fast-tracked GTM

Sophisticated network operations center with leading-edge systems and experienced personnel

Over 30 years of exceptional telecom consulting experience

Excellence in independent software lifecycle management

AI/ML – Intelligent network monitoring

How should DSPs use RPA and digital labor: Strategic initiative or tactical quick-hit tool?

Transforming into a DSP – In-flight Engine Change

Transforming into a DSP – In-flight Engine Change

Customers Drive Digital Transformation

How to Establish and Scale Robotics (RPA) Center of Excellence

NaaS – Transforming Management of the Network

Transforming into a DSP – In-flight Engine Change

Customers Drive Digital Transformation

Building a Digital Operating Model

NaaS – Transforming Management of the Network

Will SDN/NFV result in even more commoditization of telco services?

VNF test automation – developing maintainable tests

How to Establish and Scale Robotics (RPA) Center of Excellence

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