Digitizing Contact Center to Reduce Call Volume by 30% and Improve NPS With a Net Promoter Score (NPS) average...
Building Digital Enablement Layer to Provide Robust Digital Capabilities and Improve NPS by 3X Most telcos aim to provide...
RPA Approach to Accelerate Data Migration by 2X Digital Service Providers (DSPs) face challenges in data migration projects and...
Building Efficient Serverless Data Lake on AWS: Accelerate development time by 33% The future of Digital Service Providers (DSPs)...
Improving DSPs Broadband Service Qualification Coverage by 41% using Unified Serviceability Framework Digital Service Providers’ (DSPs’) broadband service qualification...
Efficient Dispatch Operations with Spare Location Intelligence for DSPs – Reduce MTTR by 45% Most of the Digital Service...
Managed Digital Transformation To Reduce O2A Cycle Time Up to 70% Bring OpEx Saving, Accelerate Revenue Realization and Enhance...
Predict and Improve CSAT Ratings Using ML Model with 82% Accuracy Customers today expect a seamless and hassle-free interaction...
Infrastructure as Code (IAC) to Reduce Provisioning Time by 65% Traditionally, Infrastructure provisioning has always been a manual process...
Going Beyond RPA, to Improve Straight Through Processing rate by 82% Digital Service Providers (DSPs) are on various stages...
Field Service Automation to Reduce MTTI by 59% Using RPA As per Digital Service Providers’ (DSPs’) current state, any...
Establishing an Effective RPA Bot Governance Model Reduce operation efforts in RPA governance by 30% and time for detecting...
Self-Healing Tool to Achieve Faster Automated Resolution of Order Fallout Issues Reduce operational cost for ticket resolution by 48%...
Explainable ML Model to Achieve 5X Transparency and Control in AIOps Digital Service Providers (DSPs) are implementing machine learning...
Inventory of assets and services is the cornerstone for a Digital Service Provider’s (DSP’s) efficient operation. These assets grow...
Rapid network expansion, among other factors, has caused data silos in digital service providers (DSPs), which affects time-to-insights for...
The success of any Virtual Agent (VA) depends on the training of its Natural Language Understanding (NLU) model prior...
An inventory of assets and services is the cornerstone for any Digital Service Provider (DSP). Yet DSPs face several...
Virtual Agent Roll-out Strategy to Boost VA Containment Rate by 32% The virtual agent’s (VA) market is at an...
Cyber-attacks against Digital Service Providers’ (DSPs) critical infrastructure are soaring. In 2019, massive telecommunication data breach was uncovered which was...
Truck Roll Optimization to Reduce Non-Productive Dispatch by 27% Most of the DSPs face a peculiar challenge of 25%...
Digital disruption is real and to stay relevant in the new world order, the legacy communication service providers (CSPs)...
VNF Test Automation to Accelerate Service Rollout Time by 78% With these set of challenges, testing activities today consume...
Digital service providers (DSPs) have started leveraging robotic process automation (RPA) to automate various telecom processes, especially in the...
Standardizing the bot development process and scaling the bot velocity are the most important goals of any robotic process...
Digital service providers (DSPs) across the globe are on various stages in their journey to embrace robotic process automation...
Global IP traffic is expected to increase threefold. Also, the data volume of global CDN traffic is increasing exponentially....
Providing delightful customer experience using AI-enabled robotic process automation and digital care Robotic process automation (RPA) has mostly been...
Most of the digital service providers across the globe have been leveraging robotic process automation (RPA) to increase their...
SD-WAN/ Virtual CPE (vCPE) has emerged as the leading SDN/NFV use case for many Digital Service Providers (DSPs) according...
Digital native players such as Netflix, Amazon, Uber, Facebook, eBay etc. have quickly adopted microservices architecture for every website,...
The rapidly changing landscape of consumer video consumption Online video consumption has been increasing tremendously with a rapid change...
TM Forum business process framework -eTOM’s (Enhanced Telecom Operations Map) Trouble to Resolve (T2R) process deals with a trouble...
Telecom industry is facing a huge gap between customer experience demands and fulfillment. At one end, customer expectations are...
Adaptive Approach in IT Service Management to Reduce AHT by 50% Prodapt’s ITSM (IT Service Management) insight has been...
Today’s digital & connected customers of digital service providers (DSPs) expect anytime, anywhere, and any device access to the...
TIANOW, in conversation with Hema Kadia, VP and Head of Strategy and Practice on the race to northbound API...
Digital Service Providers (DSPs) are adopting Virtual Network Function (VNF) to reap key benefits like accelerated service realization, reduced...
More and more Digital Service Providers (DSPs) are moving towards microservices for their video-on-demand (VoD) services. Here are some...
A lot of players in the communications industry have started embracing RPA, seeking its applications and benefits, which are...
As digital security threats are on the rise, digital service providers (DSPs) need to focus more on threat detection...
Transformation and integration in the digital service provider (DSP) ecosystem is highly challenging due to the dynamic and demanding...
TIANOW, in conversation with Hema Kadia, VP and Head of Strategy and Practice on how to deal with the...
There is a tremendous market growth for digital and data-oriented services like PayTV, video-on-demand, M2M communications, and IoT. In...
As most of the projects today adopt agile development model to cater to the changing customer demands, CSPs are...
Transforming Telecom Business Processes Using Robotic Process Automation CSPs are moving towards Robotic Process Automation (RPA) to reduce cost,...
According to industry analysts, a significant number of backup jobs (ranging from 5% to 25%) are failing across various...
Having multiple IT Service Management tools and business applications largely hinders IT organizations’ agility and responsiveness. CSP’s looking at...
The days when telecommunication was limited to voice are gone. The industry has grown rapidly to accommodate multiple services....
Optical wave provisioning for enterprise customers has been highly challenging and time consuming for CSPs as it requires different...
Efficient order lifecycle management is crucial to any operator who is trying to remain profitable in today’s highly competitive...
Telecom companies have been seeking an integrated inventory strategy, which has historically been arduous to develop. Integrated inventory strategy...
Key factors to be considered by communication service providers while implementing switching & routing infrastructure for enterprise global voice...
Moving from reactive to proactive policing According to the data released by FBI, there is an increase in violent...
Network incidents and service requests managed by the ITSM (IT Service Management) systems are diverse and are constantly on...
The retail industry is moving from selling products to selling experiences, so it has become extremely important for retailers...
Due to the dynamic nature of the telecom industry there is always a need for newer and better processes,...
Service providers have operations spread across a number of zones and circles. Every zone has different technology and different...
The process for application development has seen a lot of changes over the last decade. Moving from the traditional...
Identifying and Categorizing Flapping Events to reduce resource wastage and service loss Discussed in the previous insight: What data...
Mobile Number Portability is a facility which allows subscribers to retain their phone numbers even after switching operator, services,...
Data Centers – Do You Know What Causes Those Pesky Flapping Events? Event flapping is a major source of...
Proactive measures should be taken to prevent order fallouts, by identifying the more common issues or key triggers at...
Traditional O2A approach is not optimized. Provisioning alone takes 35% of the entire processing time in a typical telecom...
Customer satisfaction depends on exhaustive order solutions, taking full control of every aspect of the order. Sub-optimal sourcing, demand...
Event flapping is a major source of headache for data centers as they cause: a lot of resource wastage...
Many people feel that IoT and green don’t belong in the same sentence. Of course, the idea of connecting...
TCP/IP stack is the recent development in the traditional OSI (Open Systems Interconnection) model. It has gone through...
WHAT IS IOT ? WHY DO WE NEED IT? SIGNIFICANCE & IMPACT ON MODERN LIFE? All You...
INCREMENTAL EVOLUTION OF THINGS The best way to predict the future is to create it. With IoT, the future...
