With a Net Promoter Score (NPS) average of 24, telecom holds the lowest industry average according to the NPS Benchmarks...
Archive for category: Business Process
Digital Service Providers (DSPs) face challenges in data migration projects and service upgrade operations. Ongoing trends such as M&As,...
Most of the Digital Service Providers (DSPs) are struggling with the rising cost of Repeat-Dispatch and a higher Mean...
There is growing complexity in the Digital Service Provider (DSP)’s ecosystem related to the number of roles, departments, systems,...
Customers today expect a seamless and hassle-free interaction with their Digital Service Provider (DSP). A dissatisfied & frustrated customer...
Digital Service Providers (DSPs) are on various stages in their Robotic Process Automation (RPA) implementation journey, as part of...
As per Digital Service Providers’ (DSPs’) current state, any new service request takes on an average of 152 hours...
The telecom industry, today, is riding the automation wave. Painful manual tasks, which burdened staff for ages, can now...
Most Digital Service Providers (DSPs) face a common challenge of meeting the order fulfillment due dates for their customer...
An inventory of assets and services is the cornerstone for any Digital Service Provider (DSP). Yet DSPs face several...
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