The Business Challenge
Digital Service Providers (DSPs) have large operations teams, often operating on siloed legacy platforms to perform their day-to-day work. While dealing with an increasingly complex product catalog, operations teams are also under constant pressure to reduce costs, improve operational efficiency, complete their tasks faster, and be more agile in responding to customers’ needs.
As the telecom industry is entering the next phase of digital transformation, DSPs need to adopt next-gen technologies to meet the ever-increasing demands of their consumers. In order to deliver seamless services to their end-users, DSPs rely on large operations teams, often operating on siloed legacy platforms to perform their day-to-day work. While dealing with an increasingly complex product catalog, operations teams are also under constant pressure to reduce costs, enhance operational efficiency, improve speed to market, and be more agile in responding to customers’ needs.
What We Do
What We Do
Prodapt’s managed transformation model of engagement helps to eliminate/minimize the roadblocks and drive efficiencies in DSPs/Telcos operations by
- Building a clear understanding of the current process and eliminating uncertainty about where to begin, and build a roadmap for the highest level of automation
- Choosing the right technology, solution, and vendor ecosystem
- Executing process re-engineering and systems transformation, a holistic approach
- Refining, implementing, and executing change management
Prodapt’s TPaaS model is designed to help DSPs drive transformation, bring on disruptive change within operations while ensuring that ongoing processes are not impacted. Our operating model creates whole new possibilities for DSPs/telcos by continually increasing automation across the process. This further reduces human intervention, thereby delivering sustainable savings and improved efficiency.
Our TPaaS services encompass
- 2500+ RPA bots built across various DSPs
- AI&ML integrated RPA solutions, an early adopter
- Dedicated innovation labs for building new solutions across market trends
- Lean/Six-sigma methodology for process enablement and best practices
Our managed services span across various functions within the DSP/telcos organization, providing end-to-end visibility of the processes, their dependencies, interactions, and identifying opportunities to optimize process interactions and flow. Explore endless possibilities with these managed services tagged to our TPaaS model.
Order Management & Fulfillment
Billing & Finance
Supply Chain Management
OpEx savings of 41% – 63% over three years
Average cycle time improvement by 16% – 20% by the end of the first year, ensuring service quality
Flexibility and scalability at minimal cost
Smaller operational footprint
Effective utilization of resources across more productive areas
Handle process in a lean model
Connect with Us
We’re ready to help your business grow. Let’s talk about what service is right for you.