Telecom Process as a Service

The Business Challenge

Digital Service Providers (DSPs) have large operations teams, often operating on siloed legacy platforms to perform their day-to-day work. While dealing with an increasingly complex product catalog, operations teams are also under constant pressure to reduce costs, improve operational efficiency, complete their tasks faster, and be more agile in responding to customers’ needs.

As the telecom industry is entering the next phase of digital transformation, DSPs need to adopt next-gen technologies to meet the ever-increasing demands of their consumers. In order to deliver seamless services to their end-users, DSPs rely on large operations teams, often operating on siloed legacy platforms to perform their day-to-day work. While dealing with an increasingly complex product catalog, operations teams are also under constant pressure to reduce costs, enhance operational efficiency, improve speed to market, and be more agile in responding to customers’ needs.

What We Do

What We Do

Prodapt’s managed transformation model of engagement helps to eliminate/minimize the roadblocks and drive efficiencies in DSPs/Telcos operations by

  • Building a clear understanding of the current process and eliminating uncertainty about where to begin, and build a roadmap for the highest level of automation
  • Choosing the right technology, solution, and vendor ecosystem
  • Executing process re-engineering and systems transformation, a holistic approach
  • Refining, implementing, and executing change management
TPaaS

Our Offerings

Prodapt’s TPaaS model is designed to help DSPs drive transformation, bring on disruptive change within operations while ensuring that ongoing processes are not impacted. Our operating model creates whole new possibilities for DSPs/telcos by continually increasing automation across the process. This further reduces human intervention, thereby delivering sustainable savings and improved efficiency.

Our TPaaS services encompass

  • 2500+ RPA bots built across various DSPs
  • AI&ML integrated RPA solutions, an early adopter
  • Dedicated innovation labs for building new solutions across market trends
  • Lean/Six-sigma methodology for process enablement and best practices

Our managed services span across various functions within the DSP/telcos organization, providing end-to-end visibility of the processes, their dependencies, interactions, and identifying opportunities to optimize process interactions and flow. Explore endless possibilities with these managed services tagged to our TPaaS model.

Assurance

Order Management & Fulfillment

Network Management

Billing & Finance

Supply Chain Management

Human Resources

Business Outcome

OpEx savings of 41% – 63% over three years

Average cycle time improvement by 16% – 20% by the end of the first year, ensuring service quality

Flexibility and scalability at minimal cost

Smaller operational footprint

Effective utilization of resources across more productive areas

 Handle process in a lean model

Connect with Us

We’re ready to help your business grow. Let’s talk about what service is right for you.

Thank you for your interest.

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Other Business Outcomes

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Open Virtual Exchange (OVX)

Network services are not the same as it once was. To keep up with consumers’ growing expectations, it’s important for DSPs to re-imagine their WAN edge services for faster, flexible, and cheaper connectivity – So, how to transform the way enterprises use network services? Right now, the best option would be the adoption of an agile and intelligent WAN architecture that best suits your business needs

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NetBots.AI

Lack of a unified network automation platform across the legacy, physical and virtual network functions has disrupted the introduction of next–gen service orchestrators, thus compromising network service availability. One of the main challenges that network teams face is the growing complexity of network operations

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Order-to-Activate (O2A)

As technology adoption has skyrocketed, it has vastly changed the way that consumers engage with a Digital Service Provider (DSP). Consequently, many DSPs feel the heat of customer churn due to substandard order-to-activate (O2A) processes. Siloed teams, delayed revenue, opaque processes, and increasing product complexity forms a perfect recipe for long order-to-activate cycles.

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