The pandemic has been the time of record highs for video consumption. With many stuck at home, movie theaters...
Author Archive for: Prodapt
With a Net Promoter Score (NPS) average of 24, telecom holds the lowest industry average according to the NPS Benchmarks...
, Digital
Building Digital Enablement Layer to Provide Robust Digital Capabilities and Improve NPS by 3X
Most telcos aim to provide digital capabilities to customers but struggle to transform with legacy O/BSS systems. According to...
The future of Digital Service Providers (DSPs) will be driven by agile and data-driven decision making. DSPs generate data...
Digital Service Providers (DSPs) face challenges in data migration projects and service upgrade operations. Ongoing trends such as M&As,...
, Network
Improving DSPs Broadband Service Qualification Coverage by 41% using Unified Serviceability Framework
Digital Service Providers’ (DSPs’) broadband service qualification has become cumbersome and time-consuming. The ineffective service qualification process is causing 30-40%...
, Business Process
Efficient Dispatch Operations with Spare Location Intelligence for DSPs – Reduce MTTR by 45%
Most of the Digital Service Providers (DSPs) are struggling with the rising cost of Repeat-Dispatch and a higher Mean...
There is growing complexity in the Digital Service Provider (DSP)’s ecosystem related to the number of roles, departments, systems,...
Customers today expect a seamless and hassle-free interaction with their Digital Service Provider (DSP). A dissatisfied & frustrated customer...
Traditionally, Infrastructure provisioning has always been a manual process for Digital Service Providers (DSPs). Teams would rack and stack...
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Recent Posts
- Delivering Video Services with Flawless Quality and 3X Acceleration in Time to Market
- Digitizing Contact Center to Reduce Call Volume by 30% and Improve NPS
- Building Digital Enablement Layer to Provide Robust Digital Capabilities and Improve NPS by 3X
- Building Efficient Serverless Data Lake on AWS: Accelerate Development Time by 33%
- RPA Approach to Accelerate Data Migration by 2X
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