The pandemic has been the time of record highs for video consumption. With many stuck at home, movie theaters...
Author Archive for: Prodapt
With a Net Promoter Score (NPS) average of 24, telecom holds the lowest industry average according to the NPS Benchmarks...
Most telcos aim to provide digital capabilities to customers but struggle to transform with legacy O/BSS systems. According to...
The future of Digital Service Providers (DSPs) will be driven by agile and data-driven decision making. DSPs generate data...
Digital Service Providers (DSPs) face challenges in data migration projects and service upgrade operations. Ongoing trends such as M&As,...
Digital Service Providers’ (DSPs’) broadband service qualification has become cumbersome and time-consuming. The ineffective service qualification process is causing 30-40%...
Most of the Digital Service Providers (DSPs) are struggling with the rising cost of Repeat-Dispatch and a higher Mean...
There is growing complexity in the Digital Service Provider (DSP)’s ecosystem related to the number of roles, departments, systems,...
Customers today expect a seamless and hassle-free interaction with their Digital Service Provider (DSP). A dissatisfied & frustrated customer...
Traditionally, Infrastructure provisioning has always been a manual process for Digital Service Providers (DSPs). Teams would rack and stack...
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