Archive for month: August, 2018

Turn network issues into customer delight through Trouble to Resolve (t2r) automation strategy

August 17, 2018, Network

Turn network issues into customer delight through Trouble to Resolve (t2r) automation strategy

TM Forum business process framework -eTOM’s (Enhanced Telecom Operations Map) Trouble to Resolve (T2R) process deals with a trouble...

How AI/ML helps DSPs to improve day-to-day operational efficiency

August 6, 2018, Next-gen Labs

How AI/ML helps DSPs to improve day-to-day operational efficiency

Telecom industry is facing a huge gap between customer experience demands and fulfillment. At one end, customer expectations are...

Adaptive approach in IT service management to reduce AHT by 50%

August 6, 2018, O/BSS

Adaptive approach in IT service management to reduce AHT by 50%

Prodapt’s ITSM (IT Service Management) insight has been published recently by AXELOS, an industry leader in developing global best...

Developing a network event prediction model using artificial intelligence/machine learning techniques

August 1, 2018, Network

Developing a network event prediction model using artificial intelligence/machine learning techniques

Today’s digital & connected customers of digital service providers (DSPs) expect anytime, anywhere, and any device access to the...

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