TM Forum business process framework -eTOM’s (Enhanced Telecom Operations Map) Trouble to Resolve (T2R) process deals with a trouble...
Archive for month: August, 2018
Telecom industry is facing a huge gap between customer experience demands and fulfillment. At one end, customer expectations are...
Adaptive Approach in IT Service Management to Reduce AHT by 50% Prodapt’s ITSM (IT Service Management) insight has been...
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Developing a network event prediction model using Artificial Intelligence/Machine Learning techniques
Today’s digital & connected customers of digital service providers (DSPs) expect anytime, anywhere, and any device access to the...
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