About the Customer

The customer is a leading provider of voice and data communications (broadband, VoIP, MPLS) and managed services to enterprises, and wanted to expedite the provision & activation lead time of E-Line and E-Access services falling under carrier Ethernet wholesale product portfolio.

The Business Challenge

  • Higher lead time to provision E-Line and E-Access services due to multiple vendors and complexity.
  • Enhanced customer experience – by providing appropriate info and options to enterprise customers.
  • Optimizing OPEX by reducing complexity due to multi-vendor domains.
  • Path optimization, thus improving resource utilization.
  • Features like bandwidth on demand and dynamic interconnect/failover required.

Prodapt’s Solution

  • Prodapt in partnership with Ciena, developed and integrated resource adapters (RAs) on Ciena’s Blue Planet platform.
  • RA onboards and integrates with SDN controllers and EMS of all the carrier Ethernet vendors in customer’s network – Ciena’s OneControl & Planet Operate, Coriant’s TNMS & Transcend, and Infinera Xceed.
  • TOSCA template based development of RA both on staging and production environment.
  • Agile & DevOps based development methodology incorporated.
  • End-to-end testing of E-Line and E-Access services on staging environment.
  • Integration with self-service portal for enterprise customers.

The Business Impact

  • Seamless activation & provisioning of carrier Ethernet services across venders.
  • Enhanced customer experience.
  • Orchestration across multiple technologies and vendor domains.
  • Sustainable and scalable service rollout to wholesale customers.
  • Continuous development, testing & integration mechanism in place.
  • Ease of resource onboarding.

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