About the Customer

The customer is a leading provider of voice and data communications (Broadband, VoIP, MPLS) and managed services to enterprises, and wanted to expedite the provision & activation lead time of E-LINE and E-ACCESS services falling under carrier Ethernet wholesale product portfolio.

The Business Challenge

  • Higher lead time to provision E-LINE and E-ACCESS services due to multiple vendors and complexity
  • Enhance customer experience – by providing appropriate info and options to enterprise customer
  • Optimizing OPEX by reducing complexity due to multi-vendor domains
  • Path optimization, thus improving resource utilization
  • Features like bandwidth on demand and dynamic interconnect / failover required

Prodapt’s Solution

  • Prodapt in partnership with Ciena, developed and integrated resource adapters (RAs) on Ciena’s BluePlanet platform
  • RA onboards and integrates with SDN controllers and EMS of all the carrier Ethernet vendors in customer’s network – Ciena’s OneControl & Planet Operate, Coriant’s TNMS &Transcend, Infinera Xceed.
  • TOSCA template based development of RA both on staging and production environment
  • Agile & DevOps based development methodology incorporated
  • End-to-end testing of E-LINE and E-ACCESS service on staging environment.
  • Integration with self-service portal for enterprise customers

The Business Impact

  • Seamless activation & provisioning of carrier Ethernet services across venders
  • Enhanced customer experience
  • Orchestration across multiple technologies and vendor domains
  • Sustainable and scalable service rollout to wholesale customers
  • Continuous development, testing & integration mechanism in place
  • Ease of resource onboarding

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