About the Customer

The customer provides managed cloud hosting services to mid-size enterprises for business-critical applications and data in the United States and internationally. The customer helps companies to design, build, migrate, manage, and protect data assets; and managed hosting services, such as managed backup, managed servers, managed storage, cloud security, availability, monitoring, disaster recovery, and cloud replication solutions.

The Business Challenge

  • Reducing the downtime to customers, leading to high NPS scores and customer satisfaction
  • Reduction in operational expenditure by incorporating newer technologies
  • Backup failure reduction
  • Automated reduction of downtime

Prodapt’s Solution

 

Prodapt delivered a machine learning-based solution providing the following features.

 

Security Information & Event Management:

Tools: ScienceLogic, Nagios, ArcSight, Panopta, Hyperic & AlertLogic

Devices Managed (20,578): Servers, Routers, Switches, Firewalls & Load Balancers

 

Support

Tools: SIMPANA &CDPs, RightNow & IBN Big Fix

Servers Managed: 2000+ ESXI Hosts, 1000+ Linus Servers, 2500+ Windows & VMware machines

 

NetOps

Services Managed: WAN, LAN, Appliance & Security

Devices: Routers, Switches, Firewalls & Load Balancers

 

Provisioning

Tools: VM Ware 5.5 & 6, AlertLogic & SALT

Servers Managed: 2000+ ESXI Hosts, 1000+ Linus Servers, 2500+ Windows Machines & VM Ware machines

 

Backup & Recovery

Tools: CMDB, SALT & RightNow

Servers Managed: Commvault, CDP & EMC-Avamar

The Business Impact

  • 45% reduction in service credits
  • 50% increase in NPS
  • 56% reduction in downtime due to acceleration
  • 64% reduction in OPEX
  • 90% reduction in backup failures
  • Quick & permanent fixes to major issues

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