About the Customer

The customer is one of the largest international telecommunications and television company serving over 30 million users.

The Business Challenge

  • Reduction in hardware failures
  • Implementation of means to reduce costs
  • Automated application provisioning
  • Implementation of parental control systems
  • Reduction in issue resolution timelines

Prodapt’s Solution

Prodapt implemented a solution with the following features.

 

ITSM Management 

Tools: Remedy, Jira, Nagios, Opsview, Shell Scripts

Devices Managed (10,000+):  Servers, Routers, Switches, Firewalls

Email Support

Tools: Graffana, SALTstack, Kanban, Confluence, Wiki

Servers Managed: 2000+ ESXI Hosts, 1000+ Linux Servers, 1000+ Windows, OpenVZ Containers

 

Hosted Services

Services Managed: Hosted Web, Email, Personnel Space

Devices: Windows Servers and Linux Server, ODIN Automation

 

IP Services

Tools: DNS, BGP Feed, DHCP, CNR

Servers Managed: Cisco Network Registry Server, HP Blades Running Linux, OpenStack

The Business Impact

  • 100% SLA for incidents
  • 90% reduction in hardware failures
  • First parental control solution implemented in 3 months
  • 27% reduction in costs by implementing an offshore support center
  • 56% increase in application provisioning through automation

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