When you communicate to us through phone calls/email’s/other mode of communication (including when you use our Website) we may request for your Personal Information to get valuable feedback from your experience and we shall provide you the best of services relying on Prodapt’s core values of – Prodapt’s Values of Integrity, Collaboration, Customer Focus, Commitment and Excellence (our VOIC3E). Our VOIC3E is our identity. Our value is to protect the privacy and personal information of every user who discloses Personal Information to Prodapt. We are committed to protecting the Privacy of our clients, prospective clients, contractors, consultants, employees and business partners.
Data we Collect
When you access our Website and communicate to us through phone calls/email’s/other mode of communication we might ask for your Personal Information, contact information, including items such as name, designation, industry, phone number, photograph, country, email address, organization, location and also ask you to leave a message through which we may receive certain additional information which is included in the contents of the message and/or attachments you may send us and any other information you may choose to provide.
“Personal Information” is information that can be used to identify you. The Personal Information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your Personal Information.
In connection with the services provided by Prodapt, Prodapt may receive, store and/or process Personal Information on behalf of Clients and Business Partners. In such cases, Prodapt will process such Personal Information pursuant to the terms of any contracts with such Client or Business Partner.
Sensitive Personal Information is generally only collected from Prodapt Personnel as (a) required by law or (b) for employment purposes and will be used strictly for such purposes.
How we use the Data
We use your Personal Information to perform the contract with you, provide you with customer support and reply to your requests made through the contact form, find and prevent fraud, develop new content, features and functionality, collect and manage your consents, record your requests and the communication between you and Prodapt regarding your Personal Information. Prodapt reserves the right to use Personal Information collected for any legitimate business purpose, including, but not limited to: (i) providing you the services you requested, (ii) communicating information about products or services, (iii) offering opportunities to become a Prodapt Personnel, (iv) responding to requests, (v) tracking compliance with the Terms and Conditions of Use of Prodapt’s website, (vi) analyzing the characteristics of visitors to our website, including applicants and clients/prospective clients, and (vii) improving the services we offer.
We may share your Personal Information with:
- Employees of Prodapt who have a need to know such Personal Information.
- Third Parties having a binding agreement with us with a contracted task and for Prodapt’s business purpose (including background verification, processing benefits/payroll, travel and immigration purposes, operational reasons such as booking of flight, hotel room or insurance coverage).
- As required by law.
- Law enforcement, government officials, or other third parties pursuant to a subpoena, court order, or other legal process.
We shall have your consent or direction to do so to process your Personal Information.
We only use essential cookies that help us provide you with the best of services.
The data we collect includes internet protocol (IP) addresses, browser type, web pages, operating system, date/time stamp, managing your consents and request for company data.
Cookies contain a small amount of information that allows our web servers to recognize you. We store information that we collect through cookies. You can configure your browser to refuse to accept cookies in principle or to inform you in advance when a cookie is stored. In this case, however, the functionality of the website may be compromised, and you may not be able to access our Website in the most efficient manner.
Third-party cookies. We are not responsible for any third-party links/cookies in our Website, these services might set up their own cookies to remember you. In such event kindly read through the Cookies policy of the respective third party to understand how your Personal Information is managed.
Third Party Processors
We are committed to reducing to a minimum the Third-Party Processors that we use to lower the risks of your Personal Information from being exposed. They are carefully selected and regularly reviewed by us to ensure that your Personal Information and Privacy is maintained. They are bound by the data protection clauses referred in the written Agreement with us and are accordingly obligated to treat your Personal information exclusively in accordance with our instructions and the applicable data protection laws.
Prodapt is a CMMI Level 3, ISO 9001:2015, ISO 27001:2013 certified organization and audited under the SSAE 18/ISAE 3402 (SOC 1 – Type II). We employ various physical, administrative, and technical measures to maintain the confidentiality and security of Personal Information and other confidential information, including by (a) educating and training Prodapt Personnel and keeping Prodapt Personnel up-to-date on its security and privacy practices, (b) keeping such information in its offices and storing such information on its servers in a secure environment, with appropriate security measures and (c) only granting access to such information to individuals who need the information to perform a specific and authorized task.
Prodapt follows generally accepted industry standards to protect the Personal Information, both during transmission and once received by Prodapt. However, we would like to let you know that no method of transmission over the Internet or method of electronic storage is 100% secure.
We retain Personal Information we collect from you where we have an existing legally binding agreement/consent from you to avail/provide services from/to you.
When we have no legally binding agreement/consent from you, we will either delete or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your Personal Information and isolate it from any further processing until deletion is possible. Provided However, in the event it is legally required we retain the Personal Information so long as it is necessary for the purpose for which it was collected.
Further, to protect your privacy and security, we also take reasonable steps to verify your identity before updating or removing your Personal Information. The Personal Information you provide to us may be archived or stored periodically by us according to backup processes conducted in the ordinary course of business for disaster recovery purposes.
Your Data Protection Rights
Right of Access. You have the right to obtain from us confirmation as to whether or not Personal Information concerning you are processed, and, where that is the case, you have the right to request and get access to that Personal Information.
Right to Rectification. You have the right to obtain from us the rectification of inaccurate Personal Information and you have the right to provide additional Personal Information to complete any incomplete Personal Information.
Right to Erasure you have the right to obtain from us the erasure of your Personal Information.
Right to Restriction of Processing. You have the right to obtain from us restriction of processing, applicable for a certain period and/or for certain situations.
Right to Object. You have the right to object to processing of your Personal Information. You have the right to object at further processing of your Personal Information in so far as such information have been collected for direct marketing purposes.
Right to be Not Subject to Automated Individual Decision-Making. You have the right to not be subject to a decision based solely on automated processing.
Right to Filing Complaints. You have the right to file complaints with the applicable data protection authority on our processing of your Personal Information.
You have a right for the aforementioned reasons for usage of your Personal Information that you previously provided to Prodapt by sending such request to firstname.lastname@example.org. Prodapt will comply with such requests unless Prodapt has a legitimate business purpose for continuing to use such Personal Information, such as maintaining employment records.
Prodapt’s website is not intended for use by children. Prodapt does not knowingly solicit or collect Personal Information from children under the age of 18. If you are under the age of 18, you must obtain the consent of your parent or guardian to use Prodapt’s website.