Challenges faced by CSPs in order lifecycle which leads to increased fallouts & OPEX, reduced customer satisfaction & low order visibility:
An end-to-end view of the orders, throughout the workflow, with real-time status can help in reducing the order fallouts and revenue leakage in a big way.
This can be achieved by creating a tool, which is integrated to all the underlying systems and reflect the order status in each of them. But this integration comes with its own challenges – non-uniform data formats, multiple IDs for same order in different systems, lack of real-time data etc. The best way to tackle these challenges is to create necessary APIs/ plug-ins/ adaptors for respective issues. To know more about these solution strategies, click on the link below.
Karthik R, Associate Director – Delivery
Suseel Vadakkepet, Senior Technical Lead – Delivery
Muthukrishnan R, Senior Technical Lead – Delivery
Sarvagya Nayak, Business Analyst – Insights