Most of the digital service providers across the globe have been leveraging robotic process automation (RPA) to increase their operational efficiency and are at various stages in their journey. A lot of them have at least tested waters with a POC, if not the actual implementation.
But scaling RPA and increasing bot velocity to make it an organization-wide success is a big challenge. One definite solution to this challenge is setting up a robust RPA Centre of Excellence, which will not only defines the best practices but also strives to achieve the organization goal.
An ideal RPA CoE has the following 7 components:
This insight focuses on the third component, i.e. bot development, specifically on the bot development framework. It throws light on best practices to create a robust bot development framework, which drives bot velocity by standardizing bot development across the organization. By following these guidelines in developing a bot development framework, organizations can reduce the bot development, testing, deployment and review time by up to 30%.
- Rajesh Khanna J
- Manjunath C
- Sarvagya Nayak