Providing delightful customer experience using AI-enabled robotic process automation and digital care
Robotic process automation (RPA) has mostly been leveraged for automation of backend processes by the digital service providers (DSPs). But the right amalgamation of RPA with artificial intelligence (AI) can result in expanding its horizons to Digital care initiatives.
The following video insight shows how any DSP can integrate natural language processing, virtual assistants and diagnostic tools with RPA solution to provide digital omni-channel customer care. Benefits include 50-60% reduction in store visits, 10-15% increase in NPS and cost savings in millions.