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| Comprehensive Electronic Bill Presentment and Payment Solution |
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The Prodapt BillerXpert application is a comprehensive electronic bill presentment and payment (EBPP) solution that allows an enterprise to provide customer convenience, build customer loyalty, manage customer relationships, and generate new revenue opportunities.
Built on the Sun Java Enterprise System E-Commerce-Ready Infrastructure, Prodapt BillerXpert includes Sun™ Application Server, Sun™ Directory Server, and Sun™ Web Server. It provides high performance, scalability, high availability, and integration with enterprise applications and systems. Additionally by leveraging the Sun™ Application Server, enterprises can easily incorporate Enterprise JavaBeans™ to encapsulate customized business logic
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| Provides customer convenience |
The Prodapt BillerXpert application enables a new level of service and convenience that allows a user to view bills online through virtually any browser at any time. Flexible payment options allow payment by credit card or check; or even with scheduled bill payments for a future date. Additionally, customers can create automatic payments for recurring bills, or make partial payments against bills when appropriate. Notification of the arrival of new bills, past-due payments, and special offers and promotions is provided via email. Personalization options allow viewing and searching of statements based on user preferences.
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| Builds customer loyalty |
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The Prodapt BillerXpert application can help an enterprise strengthen its customer relation-ships and minimize churn by offering new conveniences to users, providing them with a higher level of service and greater control over their finances. Users can view bill summaries, or drill down to line-item levels of detail. For business-to-business billing, the Prodapt BillerXpert application provides deep statement analysis and reporting. Statement search and analysis capabilities allow users to track spending over time and find critical information in current or past bills.
Generates new revenue streams
The targeted marketing capability of the Prodapt BillerXpert application can help an enterprise turn billing from a cost center into a revenue opportunity—based on profile information and spending habits, through cross-selling and sales of new services to existing customers.
| True multi-hosting capabilities |
| With the ability to host multiple billers on the same system, the Prodapt BillerXpert application represents a great opportunity for service providers. The Prodapt BillerXpert application can provide database separation on a logical and/or physical basis, allowing for maximum flexibility in meeting customer requirements. The multi-hosting capabilities combined with the Prodapt E-Commerce-Ready Infrastructure allows for the greatest operational efficiency when attacking the service provider market. With the Prodapt BillerXpert application’s hierarchical access control lists, billing companies can maintain their own information such as changing bill presentation or marketing messages, thus offloading the service provider's staff. |
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| Supports high availability and fault tolerance |
The Prodapt BillerXpert application enables maximum application availability by eliminating any single point of failure. Fail-over capabilities help ensure that billing information continues to be processed in the event of a server failure. Failure recovery features include auto-detection and auto-start of failed servers and processes. Distributed state and session management helps ensure that no application or user data is lost in the event of a failure.
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| Provides high performance and scalability |
The Prodapt BillerXpert application supports a high volume of concurrent users through optimized performance features—including support for advanced connection caching and pooling, results caching, data streaming, and a fully multi-threaded, multi-process architecture. Scalability features include dynamic load-balancing and point-and-click application-partitioning, enabling applications to scale dynamically to support thousands of concurrent users.
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| Reduces time to market |
The Prodapt BillerXpert application supports integration with enterprise billing systems through data extraction and loading services. It integrates with multiple data formats including print streams, ASCII text, and XML.
The Prodapt BillerXpert application provides pre-built, customizable application templates designed for numerous industries including telecommunications, cable TV, utilities, and financial services. Prodapt Application Builder (offered separately) enables customization of presentation templates and business rules. A suite of easy-to-use application designers automatically generates application objects and templates.
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Bill personalization and notification
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Uses pre-built templates to customize bill layout and branding
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Presents multiple levels of information, from bill summaries to line item detail. Users can view past and present statements to determine spending trends
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Lets users easily find critical information across present and past statements with parametric search capability. Permits email notification of new bills, overdue payments, or special offers |
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| Customer enrollment and registration |
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Provides log-in and registration templates that collect customer profile information, including name, address, account number, and preferred payment type. Templates can be customized to collect additional information about customers, such as hobbies, occupation, etc.
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Allows users to manage and update account information, minimizing support calls. Includes reporting tools for tracking and analyzing membership activity
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Leverages OFX for customer enrollment and membership capabilities
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Targeted marketing |
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Enables targeted advertising, promotions, and information to users based on personal profile information and behavior. Uses single or multiple user attributes contained in membership database as targeting criteria. Event-based relationship management captures and acts on user events, including registration, bill payment, and search
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Launches multiple marketing actions including sending targeted email displaying advertising banners or presenting a person-alized page via a single user event. Defines additional events and actions based on one's business processes
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Enables fine-grained analysis and reporting of user behavior with user activity tracking
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Integration with existing systems |
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Extracts data from existing billing systems for presentation over the Internet. Integrates with multiple data formats, including print streams, ASCII text, and XML. Manages the loading process via a browser interface or scriptable command-line utility
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Multiple payment methods |
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Allows for payments by credit card or by check from multiple accounts |
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Provides end users with the flexibility to schedule payments in advance, make partial payments, or set up automatic payments |
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Provides real-time authorization to keep users updated on the status of their transaction. Provides secure transaction processing via SSL encryption |
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Includes Open Payment Interface (OPI) to enable integration with additional payment types and existing systems as well as optional integration with Signio payment service |
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| High performance and scalability |
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Provides four-tiered, fully distributed deployment architecture to help ensure that there is no single point of failure. The high performance features of Sun™ Directory Server and Sun™ Application Server help enable scalability to millions of users |
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Features an advanced, proven load-balancing system based on fine-grained application statistics. Incorporates cluster fail-over capabilities to help ensure that the application continues to function in the event of a server failure |
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Offers dynamic application enhancement, enabling upgrading of the application without shutting down the system |
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| A Flexible, extensible solution |
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Helps reduce time to market with pre-built application templates for the telecommunications, financial services, cable television, and utility industries. Allows for customization of presentation templates and business rules. Comes with fully documented SDK and APIs |
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Allows remote administration from any desktop using a lightweight HTML based interface. Stores application configuration information and user information stores in a central directory. Uses a modular system design to allow application components to run on multiple systems, such as a cluster configuration for enhanced high availability, scalability, and security |
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| Supported Platforms and System Requirements |
Operating System: |
Sun: Solaris™Operating Environment
Database:
Oracle: Oracle 8 & 9
System Requirements:
Memory:256 MB RAM (minimum), 512 MB
Requirement:RAM (recommended)
Disk Space:10 GB available hard disk space |
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