Maintenance and improvement of service quality for customers is becoming increasingly important as DSPs strive to differentiate themselves within the fierce competitive marketplace. Key initiatives such as conducting an impact analysis for prioritizing and responding to outages have become paramount. Moreover, being able to identify and communicate with customers affected by network faults and planned maintenance is important to ensure customer loyalty.

A next-gen service assurance and management system enables a root-cause analysis engine with corelation and filtering capabilities which help DSPs achieve improved network assurance and deliver superior service to customer.

Prodapt’s Service Assurance Services

  • BMC solutions and ITIL V3 process implementation
  • Configuration management database (CMDB) implementation
  • Service request management (SRM)
  • Service-level management (SLM)
  • Release and asset management
  • Remedy on-premise and Remedy OnDemand (RoD) solutions implementation
  • Process engineering
  • Building interfaces and integration
  • Simple ticketing and unified view : User intuitive monitoring of key parameters such as order status, alarm status and application performance across different applications and different geographies
  • Enhanced monetizing opportunities: Customizable open framework that provides trends of order related insights, thus helping easy decision making and new product rollout
  • Adaptable and customizable: Dashboard provides easy-to-integrate interfaces with data sources and modular architecture brings in high level of customization capabilities.
  • Implementation of COTS- or bespoke-based fault, configuration and performance management system
  • Integration of trouble ticketing systems, enabling a robust trouble to resolve (T2R) process
  • Integration with inventory management systems, enabling automated network discovery and reconciliation
  • Fault and Service Correlation, Prioritizing customer experience with respect to network events and customer services
  • Implementation of performance management solutions for service level adherence
  • Interoperability and acceptance testing
+ ITSM Expertise
  • BMC solutions and ITIL V3 process implementation
  • Configuration management database (CMDB) implementation
  • Service request management (SRM)
  • Service-level management (SLM)
  • Release and asset management
  • Remedy on-premise and Remedy OnDemand (RoD) solutions implementation
  • Process engineering
  • Building interfaces and integration
+ Service Assurance Dashboard
  • Simple ticketing and unified view : User intuitive monitoring of key parameters such as order status, alarm status and application performance across different applications and different geographies
  • Enhanced monetizing opportunities: Customizable open framework that provides trends of order related insights, thus helping easy decision making and new product rollout
  • Adaptable and customizable: Dashboard provides easy-to-integrate interfaces with data sources and modular architecture brings in high level of customization capabilities.
+ Network Assurance
  • Implementation of COTS- or bespoke-based fault, configuration and performance management system
  • Integration of trouble ticketing systems, enabling a robust trouble to resolve (T2R) process
  • Integration with inventory management systems, enabling automated network discovery and reconciliation
  • Fault and Service Correlation, Prioritizing customer experience with respect to network events and customer services
  • Implementation of performance management solutions for service level adherence
  • Interoperability and acceptance testing

Product Expertise

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