With ever changing consumption patterns of digital services, dynamic partner ecosystem, and an evolving regulatory landscape, DSPs need to bring up a differentiated consumer experience to establish a market share and improve profitability. A communications service provider needs to transform from being a traditional service provider to an integrated digital service provider (IDSP) in order to be relevant in the changing DSP ecosystem.

While simplified and standardized O/BSS systems are needed, a comprehensive CRM solution should be integrated with business critical applications such as billing and order management system as well as peripheral business applications.

  • Migration and customized development of features to integrate across the organization
  • Integration with cloud/on-premise applications and third-party web platforms
  • SLA-based management, product enhancements and bug-fixes
  • Governance management, platform support and upgrade
  • CRM strategy, compliance and risk assessment, security implication assessment.
  • Cloud readiness assessment
  • Salesforce process design: Sales process, service and delivery process, marketing process, etc.
  • Custom application development: Mobile and desktop apps
  • Process analysis and streamlining, KPI management
  • Reporting and governance, security management, data consistency and customization
+ Product Implementation
  • Migration and customized development of features to integrate across the organization
  • Integration with cloud/on-premise applications and third-party web platforms
+ Managed Services
  • SLA-based management, product enhancements and bug-fixes
  • Governance management, platform support and upgrade
+ CRM Consulting
  • CRM strategy, compliance and risk assessment, security implication assessment.
  • Cloud readiness assessment
  • Salesforce process design: Sales process, service and delivery process, marketing process, etc.
+ CRM Application Development & Optimization
  • Custom application development: Mobile and desktop apps
  • Process analysis and streamlining, KPI management
  • Reporting and governance, security management, data consistency and customization

Product Expertise

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