Prodapt has a dedicated team for Contact Center practice which includes Domain experts, Business/System Analysts, R&D Engineers and QA to work as strategic partners with contact center product companies.
Prodapt services for contact center companies include
Internationalization Services
Platform Migration
Cradle to grave interaction reporting
Prodapt’s Internationalization Services
Prodapt has built framework and tools for I18N’izing product/application. Proprietary tools used by Prodapt in the process of internationalization include the following:
Resource Generator Component
Code Finder Component
Translator – Editor
Resource Manager
Advantages of Prodapt’s I18N
Proprietary I18N framework built partnering with Microsoft can aid tool based I18N/L10N.
Resources with knowledge in Japanese, Chinese, Mandarin and other Asian languages
Prodapt has technical editors/designers with expertise in customizing User Interface, manuals and other documentation for global markets
Technology Upgrade / Platform Migration
Prodapt has developed solutions in re-engineering and migration that enable contact center applications to migrate from legacy systems with the latest technologies and support business operations across the enterprise.
Migration to latest technologies and Database (.Net, Java/ Oracle, MS SQL)
Web enabling existing client applications
Prodapt’s re-engineering and migration services methodology process follows:
Requirements Specification
Planning - Requirements Analysis & Design
Development & Testing
Data Migration and Deployment
Transition & Support
Reporting
Prodapt has proven expertise in development or extend existing reporting system to include full cradle-to-grave customer experience reporting covering IVR, eMail, Fax and Agent Desktop interactions.
Reports are designed to capture complete customer interaction experiences from the start of the interaction to Disposition/ Wrap up of the call. Reporting covers cross-platform reporting to include historical and real-time data at Agent level, Interaction level & Queue level.
