Maintenance and improvement of service quality for customers is becoming increasingly important as telecom operators strive to differentiate themselves in the fierce competition in the market. Key initiatives such as conducting an impact analysis for prioritizing and responding to outages have become paramount. Moreover, being able to identify and communicate with customers affected by network faults and planned maintenance is important to ensure customer loyalty.

A next generation service assurance and management systems enables a root-cause analysis engine with co-relation and filtering capabilities which helps CSPs’ achieve improved network assurance and deliver superior service to customer

Prodapt’s Service Assurance Services

Prodapt offers deep expertise into various service assurance domains well complimented by years of experience in ITSM. Prodapt offers highly skilled services in fault, configuration and performance management driven by R&D and system integration partnerships with product vendors.

  • BMC solutions and ITIL V3 process implementation
  • Configuration management database (CMDB) implementation
  • Service request management (SRM)
  • Service Level Management (SLM)
  • Release and asset management
  • Remedy On-Premise and Remedy-on-Demand (RoD) Solutions Implementation
  • Process engineering
  • Building interfaces and integration

Prodapt has in offer an open-technologies based dashboard, easily customizable to specific telco requirements.  Its salient features are:

  • Simple Ticketing and Unified View : User intuitive monitoring of key parameters like order status, alarm status and application performance across different applications and different geographies
  • Enhanced Monetizing Opportunities: Customizable open framework that provides trends of order related insights, thus enabling easy decision making and new product roll-out
  • Adaptable and Customizable: Dashboard provides easy to integrate interfaces with data sources and modular architecture brings in high level of customization capabilities.
  • Implementation of COTS or bespoke based Fault, Configuration and Performance Management System.
  • Integration of Trouble Ticketing Systems, enabling a robust Trouble to Resolve (T2R) process.
  • Integration with Inventory Management Systems, enabling automated network discovery and reconciliation.
  • Fault and Service Correlation, Prioritizing customer experience with respect to network events and customer services.
  • Implementation of Performance Management Solutions for service level adherence.
  • Inter-Operability and Acceptance Testing.
+ Services Overview

Prodapt offers deep expertise into various service assurance domains well complimented by years of experience in ITSM. Prodapt offers highly skilled services in fault, configuration and performance management driven by R&D and system integration partnerships with product vendors.

+ ITService Management (ITSM) Expertise
  • BMC solutions and ITIL V3 process implementation
  • Configuration management database (CMDB) implementation
  • Service request management (SRM)
  • Service Level Management (SLM)
  • Release and asset management
  • Remedy On-Premise and Remedy-on-Demand (RoD) Solutions Implementation
  • Process engineering
  • Building interfaces and integration
+ Service Assurance Dashboard

Prodapt has in offer an open-technologies based dashboard, easily customizable to specific telco requirements.  Its salient features are:

  • Simple Ticketing and Unified View : User intuitive monitoring of key parameters like order status, alarm status and application performance across different applications and different geographies
  • Enhanced Monetizing Opportunities: Customizable open framework that provides trends of order related insights, thus enabling easy decision making and new product roll-out
  • Adaptable and Customizable: Dashboard provides easy to integrate interfaces with data sources and modular architecture brings in high level of customization capabilities.
+ Network Assurance
  • Implementation of COTS or bespoke based Fault, Configuration and Performance Management System.
  • Integration of Trouble Ticketing Systems, enabling a robust Trouble to Resolve (T2R) process.
  • Integration with Inventory Management Systems, enabling automated network discovery and reconciliation.
  • Fault and Service Correlation, Prioritizing customer experience with respect to network events and customer services.
  • Implementation of Performance Management Solutions for service level adherence.
  • Inter-Operability and Acceptance Testing.

Product Expertise

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