With ever changing consumption patterns of digital services, dynamic partner ecosystem, and an evolving regulatory landscape, telecom operators need to bring up a differentiated consumer experience to establish a market share and improve profitability. Communication Service Provider (CSP) needs to transform from being a traditional service provider to an Integrated Digital Service Provider (IDSP) in order to be relevant in the changing telecom market.

While simplified and standardized OSS/BSS systems are needed, a comprehensive CRM solution should be integrated with business critical applications such as billing and order management system as well as peripheral business applications.

Prodapt’s CRM system integration and consulting capabilities integrates and streamlines the processes of customer service, sales and multiple channels to enable CSPs deliver a consistent and phenomenal customer experience.

  • Migration and Customized Development of features to integrate across the organization
  • Integration with Cloud/On-Premise Applications and Third Party Web Platforms
  • SLA based management, Product enhancements and Bug-fixes
  • Governance management, Platform support and upgrade
  • CRM strategy, compliance and risk assessment, security implication assessment.
  • Cloud readiness assessment
  • Sales force process design – Sales process, service and delivery process, marketing process etc.
  • Custom application development – Mobile and desktops apps
  • Process analysis and streamlining, KPI management
  • Reporting and governance, security management, data consistency and customization
  • Custom application development
+ Services Overview

Prodapt’s CRM system integration and consulting capabilities integrates and streamlines the processes of customer service, sales and multiple channels to enable CSPs deliver a consistent and phenomenal customer experience.

+ Product Implementation
  • Migration and Customized Development of features to integrate across the organization
  • Integration with Cloud/On-Premise Applications and Third Party Web Platforms
+ Managed Service
  • SLA based management, Product enhancements and Bug-fixes
  • Governance management, Platform support and upgrade
+ CRM Consulting
  • CRM strategy, compliance and risk assessment, security implication assessment.
  • Cloud readiness assessment
  • Sales force process design – Sales process, service and delivery process, marketing process etc.
+ CRM Application Development & Optimization
  • Custom application development – Mobile and desktops apps
  • Process analysis and streamlining, KPI management
  • Reporting and governance, security management, data consistency and customization
  • Custom application development

Product Expertise

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