With ever changing consumption patterns of digital services, dynamic partner ecosystem, and an evolving regulatory landscape, telecom operators need to bring up a differentiated consumer experience to establish a market share and improve profitability. Communication Service Provider (CSP) needs to transform from being a traditional service provider to an Integrated Digital Service Provider (IDSP) in order to be relevant in the changing telecom market.

While simplified and standardized OSS/BSS systems are needed, a comprehensive CRM solution should be integrated with business critical applications such as billing and order management system as well as peripheral business applications.

Market Segments

  • Mobility
  • Fixed
  • Cable
  • Satellite
  • Media
  • MVNO
  • B2B
  • B2C
  • Wholesale

Prodapt’s CRM system integration and consulting capabilities integrates and streamlines the processes of customer service, sales and multiple channels to enable CSPs deliver a consistent and phenomenal customer experience.

  • Migration and Customized Development of features to integrate across the organization
  • Integration with Cloud/On-Premise Applications and Third Party Web Platforms
  • SLA based management, Product enhancements and Bug-fixes
  • Governance management, Platform support and upgrade
  • CRM strategy, compliance and risk assessment, security implication assessment.
  • Cloud readiness assessment
  • Sales force process design – Sales process, service and delivery process, marketing process etc.
  • Custom application development – Mobile and desktops apps
  • Process analysis and streamlining, KPI management
  • Reporting and governance, security management, data consistency and customization
  • Custom application development
+ Services Overview

Prodapt’s CRM system integration and consulting capabilities integrates and streamlines the processes of customer service, sales and multiple channels to enable CSPs deliver a consistent and phenomenal customer experience.

+ Product Implementation
  • Migration and Customized Development of features to integrate across the organization
  • Integration with Cloud/On-Premise Applications and Third Party Web Platforms
+ Managed Service
  • SLA based management, Product enhancements and Bug-fixes
  • Governance management, Platform support and upgrade
+ CRM Consulting
  • CRM strategy, compliance and risk assessment, security implication assessment.
  • Cloud readiness assessment
  • Sales force process design – Sales process, service and delivery process, marketing process etc.
+ CRM Application Development & Optimization
  • Custom application development – Mobile and desktops apps
  • Process analysis and streamlining, KPI management
  • Reporting and governance, security management, data consistency and customization
  • Custom application development

Product Expertise

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