Monitoring & Support Services

Cable, telecom, and digital service providers across the world are facing intense competition and high penetration by OTT players. Besides, rapidly changing usage patterns and dynamic customer preferences are making it necessary for providers to be agile and responsive in customer engagement. Prodapt provides cross-platform triple-play monitoring and support services to help providers remain competitive.

Triple play (video, data, and voice) allows consumers to watch TV, surf the internet, and call someone simultaneously. Consumers generally want the service without distortions or issues; seamless and consistent customer experience reduces churn. Prodapt’s strong expertise in triple play and managed services helps customers reshape their network infrastructure to keep pace with digital trends, while improving performance and optimization costs.

Triple Play Network Services

  • 24x7x365 Network Operations Support: Prodapt’s consultants help safeguard the network quality and deliver seamless and consistent customer experience
  • Transformation From Legacy to Latest Technologies: Prodapt provides significant value by managing end-to-end stable/legacy products, while working towards the deployment of next-generation technologies
    • Network Transformation – QAM (RF) to all IP, CCAP, DOCSIS 3.1, TDM to VoIP
    • Monitoring Tools Transformation
  • Service Migration Support: Prodapt’s team ensures the business is not at risk and aging technologies are supported. Migrating to new technologies is undertaken with the help of technical experts
  • Network Optimization Support: Prodapt’s experts access the customer’s network, identify the gaps, and with superior knowledge and industry best practices, optimize the network for its efficiency
  • Proactive Monitoring: Ensures 24/7 network performance and availability

Prodapt’s expertise spans across an array of cutting-edge tools and technologies.

Video Service Digital video headend, VOD systems, iTV app servers, switched digital network elements, TiVO, network PVR, CAS system
Data Service CMTS, DSLAM, BRAS, DHCP/TFTP/DNS/NTP servers
Voice Service SBC, CMS, MGC, KDC, RKS, DHCP/TFTP/DNS/NTP servers, announcement servers
Last Mile Optical nodes, trunk amplifiers, FTTH, HFC
NMS Tools CA Spectrum, IBM Net Cool, HP OpenView, Nagios

Prodapt’s NOC team works seamlessly and adheres to the defined and agreed service levels by operating at the below-proven steady state model.

+ Monitoring Setup
+ Prodapt Services
  • 24x7x365 Network Operations Support: Prodapt’s consultants help safeguard the network quality and deliver seamless and consistent customer experience
  • Transformation From Legacy to Latest Technologies: Prodapt provides significant value by managing end-to-end stable/legacy products, while working towards the deployment of next-generation technologies
    • Network Transformation – QAM (RF) to all IP, CCAP, DOCSIS 3.1, TDM to VoIP
    • Monitoring Tools Transformation
  • Service Migration Support: Prodapt’s team ensures the business is not at risk and aging technologies are supported. Migrating to new technologies is undertaken with the help of technical experts
  • Network Optimization Support: Prodapt’s experts access the customer’s network, identify the gaps, and with superior knowledge and industry best practices, optimize the network for its efficiency
  • Proactive Monitoring: Ensures 24/7 network performance and availability
+ Technology & Tools Expertise

Prodapt’s expertise spans across an array of cutting-edge tools and technologies.

Video Service Digital video headend, VOD systems, iTV app servers, switched digital network elements, TiVO, network PVR, CAS system
Data Service CMTS, DSLAM, BRAS, DHCP/TFTP/DNS/NTP servers
Voice Service SBC, CMS, MGC, KDC, RKS, DHCP/TFTP/DNS/NTP servers, announcement servers
Last Mile Optical nodes, trunk amplifiers, FTTH, HFC
NMS Tools CA Spectrum, IBM Net Cool, HP OpenView, Nagios
+ Steady-State Model

Prodapt’s NOC team works seamlessly and adheres to the defined and agreed service levels by operating at the below-proven steady state model.

Prodapt Differentiators

Prodapt works with clients to build and implement innovative strategies and solutions to achieve the following.

  • Business Efficiency: Helps businesses operate more efficiently, innovate faster, serve their customers better, and derive competitive differentiation
  • Customer Satisfaction: Improves customer satisfaction and loyalty
  • Operational Efficiency: Reduces operational costs by shortening mean time to restore (MTTR) or avoiding service interruptions altogether
  • NPS: Improves the net promoter score (NPS)

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