Monitoring & Support Services

Mobility solutions require the use of wireless technologies, which enable users to roam freely, while still being in touch with the necessary back-end office infrastructure. As wireless signals travel through the air, they are susceptible to different types of interference, so it’s very important to efficiently manage these networks.

Prodapt’s specialized technical staff with sound troubleshooting capabilities and techniques along with industry-approved tools are well equipped to manage any network.

Target Market

Prodapt’s services are targeted at a broad industry ecosystem consisting of:

  • Communications service provider ecosystem
  • Digital service providers
  • Cable service providers
  • Internet & broadband service providers

Mobility Network Services

  • Device configuration
  • Administrative and authentication services
  • Security management policy checks such as log monitoring, redundancy of services, and incident handling
  • Compliance regulations audits such as storage and backups, port blockage, etc.
  • Proactive alarm monitoring
  • Different levels of support
  • Support ticket management as per agreed SLAs
  • Escalation management
  • Fault management
  • Root cause analysis and coordination
  • Problem management
  • Performance management
  • Configuration of network elements
  • Configuration of network elements
  • Patch upgrade
  • Route addition/deletion
  • Integration of NEs with the NOC
  • Services/SBC/gateway deployment and configuration
  • Number portability
  • Implementation of QoS in VoIP network
  • Call admission control
  • Building geographical redundancy/hot standby
  • Disaster recovery planning
  • Media optimization
  • Service deployment and configuration
  • Inventory optimization
  • Implementation of disaster recovery solutions
  • Setting up redundancy
  • Migration from TDM to IP and PBX to IP PBX
  • Call-routing capabilities
+ Wireless Network Management
  • Device configuration
  • Administrative and authentication services
  • Security management policy checks such as log monitoring, redundancy of services, and incident handling
  • Compliance regulations audits such as storage and backups, port blockage, etc.
+ NOC Operational Activities
  • Proactive alarm monitoring
  • Different levels of support
  • Support ticket management as per agreed SLAs
  • Escalation management
  • Fault management
  • Root cause analysis and coordination
  • Problem management
  • Performance management
  • Configuration of network elements
  • Configuration of network elements
  • Patch upgrade
  • Route addition/deletion
  • Integration of NEs with the NOC
+ Network Engineering & Consultancy
  • Services/SBC/gateway deployment and configuration
  • Number portability
  • Implementation of QoS in VoIP network
  • Call admission control
  • Building geographical redundancy/hot standby
  • Disaster recovery planning
  • Media optimization
  • Service deployment and configuration
  • Inventory optimization
+ Transformation of Services
  • Implementation of disaster recovery solutions
  • Setting up redundancy
  • Migration from TDM to IP and PBX to IP PBX
  • Call-routing capabilities

Prodapt Differentiators

Prodapt works with clients to build and implement innovative strategies and solutions to achieve the following.

  • Business Efficiency: Helps businesses operate more efficiently, innovate faster, serve their customers better, and derive competitive differentiation
  • Customer Satisfaction: Improves customer satisfaction and loyalty
  • Operational Efficiency: Reduces operational costs by shortening mean time to restore (MTTR) or avoiding service interruptions altogether
  • NPS: Improves the net promoter score (NPS)

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