Communications Service Providers
Infrastructure Management

The TechOps Infrastructure

Prodapt’s TechOps offering includes a suite of reliable, flexible, and proven infrastructure services and solutions, creating value to customers. Prodapt has a rich portfolio of service offerings spanning the entire infrastructure lifecycle including managed infrastructure services, such as data center design, migration & rollout planning, implementation, and rollouts.

The offering ensures smooth day-to-day operations of the entire infrastructure, which comprises servers, storage systems, databases, end user devices, network devices, security devices, web servers, applications, infrastructure processes, and tools.

Prodapt’s TechOps Services

  • Feasibility study
  • Feasibility study
  • Gap analysis and assessment
  • Architecture, design, and roadmap
  • Process and policy definitions
  • Architecture and consolidation
  • Business continuity plans and disaster recovery (BCP & DR)
  • Infrastructure assessment: discovery & inventory
  • 24x7x365 monitoring & support (L1 – L4, SMEs & architects) – infrastructure & application
  • Server management and consolidation
  • Setup and configuration of servers (physical and virtual)
  • Data center hosting and migration services
  • Alert monitoring, response & management
  • Trouble ticket and service request management
  • Voice and email support
  • Service-level tracking and reporting
  • Remote diagnostics and troubleshooting system
  • Knowledge repository creation and management
  • Audit services
  • Engineering & solutions
  • Support services
  • Private cloud
  • Public cloud
  • Hybrid cloud
  • Capacity management
  • Performance management
  • Partnering with cloud (federated cloud)
  • Data management, classification, and archiving
  • Service-level management
  • Reporting
  • Support services for vCloud, Oracle, Azure, AWS
  • Maintenance management
  • Data protection management (backup & recovery)
  • Desktop migration
  • Desktop management
  • Database management
  • Messaging and collaboration
  • Assessment and evaluation services
  • Maintenance services
  • Application packaging
  • Software distribution
  • Build & implementation services
  • Desktop virtualization
  • Standardization
+ Consulting
  • Feasibility study
  • Feasibility study
  • Gap analysis and assessment
  • Architecture, design, and roadmap
  • Process and policy definitions
  • Architecture and consolidation
  • Business continuity plans and disaster recovery (BCP & DR)
  • Infrastructure assessment: discovery & inventory
  • 24x7x365 monitoring & support (L1 – L4, SMEs & architects) – infrastructure & application
  • Server management and consolidation
  • Setup and configuration of servers (physical and virtual)
  • Data center hosting and migration services
+ Network
  • Alert monitoring, response & management
  • Trouble ticket and service request management
  • Voice and email support
  • Service-level tracking and reporting
  • Remote diagnostics and troubleshooting system
  • Knowledge repository creation and management
  • Audit services
  • Engineering & solutions
  • Support services
+ Storage & Cloud
  • Private cloud
  • Public cloud
  • Hybrid cloud
  • Capacity management
  • Performance management
  • Partnering with cloud (federated cloud)
  • Data management, classification, and archiving
  • Service-level management
  • Reporting
  • Support services for vCloud, Oracle, Azure, AWS
  • Maintenance management
  • Data protection management (backup & recovery)
+ Desktop & Database
  • Desktop migration
  • Desktop management
  • Database management
  • Messaging and collaboration
  • Assessment and evaluation services
  • Maintenance services
  • Application packaging
  • Software distribution
  • Build & implementation services
  • Desktop virtualization
  • Standardization

Prodapt Differentiators

Prodapt believes in delivering differentiated services that create long-term competitive advantage for the business partners and value-added services for the customers.

  • Reduced total cost of ownership
  • Adherence to industry best practices and processes
  • Deep domain expertise
  • Round-the-clock support (zero outage)
  • Root cause analysis, break-fixing, and preventive maintenance
  • Greater innovation, collaboration & increased revenue
  • Focus on business improvement
  • Better collaboration

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