Communications Service Providers
Infrastructure Management

The TechOps Infrastructure

Prodapt’s TechOps offering includes a suite of reliable, flexible, and proven infrastructure services and solutions, creating value to customers. Prodapt has a rich portfolio of service offerings spanning the entire infrastructure lifecycle including managed infrastructure services, such as data center design, migration & rollout planning, implementation, and rollouts.

The offering ensures smooth day-to-day operations of the entire infrastructure, which comprises servers, storage systems, databases, end user devices, network devices, security devices, web servers, applications, infrastructure processes, and tools.

  • Communications service providers
  • Cable operators
  • Digital service providers
  • Digital content developers and distributors
  • Over-the-top players

Prodapt’s TechOps Services

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    Feasibility study

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    Gap analysis and assessment

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    Architecture, design, and roadmap

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    Process and policy definitions

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    Re-architecture & consolidation

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    Business continuity plans & disaster recovery (BCP/DR)

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    Infrastructure assessment—discovery and inventory

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    24x7x365 monitoring & support (L1 – L4, SMEs & architects) – infrastructure & applications

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    Server management & consolidation

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    Setup and configuration of servers (physical & virtual)

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    Data center hosting and migration services

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    Alert monitoring, response & management

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    Trouble ticket and service request management

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    Voice and email support

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    Remote diagnostics and troubleshooting system

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    Service-level tracking and reporting

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    Knowledge repository creation and management

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    Audit services

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    Engineering & solutions

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    Support services

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    Private cloud

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    Public cloud

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    Hybrid cloud

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    Partnering with cloud (federated cloud

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    Support services for vCloud, Oracle, Azure, AWS

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    Data protection management (backup & recovery)

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    Capacity management

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    Performance management

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    Data management, classification, and archiving

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    Service-level management

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    Reporting

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    Maintenance management

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    Desktop migration

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    Messaging and collaboration

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    Application packaging

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    Software distribution

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    Desktop virtualization

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    Standardization

Desktop management

Database management

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    Assessment and evaluation services

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    Maintenance services

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    Build & implementation services

+ Consulting
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    Feasibility study

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    Gap analysis and assessment

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    Architecture, design, and roadmap

  • null

    Process and policy definitions

  • null

    Re-architecture & consolidation

  • null

    Business continuity plans & disaster recovery (BCP/DR)

  • null

    Infrastructure assessment—discovery and inventory

  • null

    24x7x365 monitoring & support (L1 – L4, SMEs & architects) – infrastructure & applications

  • null

    Server management & consolidation

  • null

    Setup and configuration of servers (physical & virtual)

  • null

    Data center hosting and migration services

+ Network
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    Alert monitoring, response & management

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    Trouble ticket and service request management

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    Voice and email support

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    Remote diagnostics and troubleshooting system

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    Service-level tracking and reporting

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    Knowledge repository creation and management

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    Audit services

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    Engineering & solutions

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    Support services

+ Storage & Cloud
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    Private cloud

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    Public cloud

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    Hybrid cloud

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    Partnering with cloud (federated cloud

  • null

    Support services for vCloud, Oracle, Azure, AWS

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    Data protection management (backup & recovery)

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    Capacity management

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    Performance management

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    Data management, classification, and archiving

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    Service-level management

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    Reporting

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    Maintenance management

+ Desktop & Database
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    Desktop migration

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    Messaging and collaboration

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    Application packaging

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    Software distribution

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    Desktop virtualization

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    Standardization

Desktop management

Database management

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    Assessment and evaluation services

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    Maintenance services

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    Build & implementation services

Prodapt Differentiators

Prodapt believes in delivering differentiated services that create long-term competitive advantage for the business partners and value-added services for the customers.

  • Reduced total cost of ownership
  • Adherence to industry best practices and processes
  • Deep domain expertise
  • Round-the-clock support (zero outage)
  • Root cause analysis, break-fixing, and preventive maintenance
  • Greater innovation, collaboration & increased revenue
  • Focus on business improvement
  • Better collaboration

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