Communications Service Providers
Infrastructure Management

Datacenter Operations

Data center operations (DC Ops) refer to the end-to-end monitoring and support of network devices, physical and virtual servers, databases, cloud infrastructure, and mailing platforms. IT organizations are under tremendous pressure to monitor network, security, compliance, and performance, in order to provide the right data to monitoring tools for the L1 and L2 analysis.

Target Market

  • Communications service providers
  • Cable operators
  • Digital service providers
  • Digital content developers and distributors
  • Over-the-top players

Prodapt’s DC Ops Services

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    24/7 monitoring of all network devices

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    Alert monitoring, response, and management

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    Trouble ticket and service request management

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    Voice and email support

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    Remote diagnostics and troubleshooting

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    Service level tracking and reporting

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    Knowledge repository creation & management

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    Diagnose and resolve hardware issues

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    Technical support and administration

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    Network optimization through data analysis

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    Incident management and mean time to repair (MTTR)

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    Work on multi-platform elevated incidents

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    Multi-vendor support

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    Prepare SLA reports, analyze data and metrics

+ Level 1 Monitoring
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    24/7 monitoring of all network devices

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    Alert monitoring, response, and management

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    Trouble ticket and service request management

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    Voice and email support

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    Remote diagnostics and troubleshooting

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    Service level tracking and reporting

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    Knowledge repository creation & management

+ Level 2 Support
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    Diagnose and resolve hardware issues

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    Technical support and administration

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    Network optimization through data analysis

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    Incident management and mean time to repair (MTTR)

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    Work on multi-platform elevated incidents

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    Multi-vendor support

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    Prepare SLA reports, analyze data and metrics

Prodapt Differentiators

  • 24/7 monitoring of all data center devices
  • Ensuring continuous operation of servers and services
  • Providing quality support for clients
  • Troubleshooting all network- and system-related problems
  • Opening tickets to track and document resolution of problems
  • Supervised operation by highly skilled network and system engineers

Prodapt’s engineers have expertise in state-of-the-art tools and technologies and experience in supporting clients from various geographies, including North America, Europe, Middle East, Asia Pacific, South Africa, and South America.

Product Expertise

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