Communications Service Providers
Business Process Services

Unleash Full Business Potential Through Process Optimization

Telecommunication industry has been undergoing significant changes in the last few years with new technologies, demanding customers, continuous service improvement, mergers & acquisitions (M&A), and many other challenges. Organizations have to continuously improve their business processes and offerings to keep their customers satisfied.

Prodapt’s Business Process Services (BPS) guides the customers on how to improve the processes, eliminate inefficiencies, and enhance operational performance, resulting in increased profits. Partner with Prodapt to unleash the full business potential.

Target Market

  • Communications service providers
  • Digital service providers
  • Digital content developers and distributors
  • Cable service providers
  • Over-the-top players

ETOM Framework Services

Provide customers with their requested products in an accurate and timely manner

A poorly managed fulfilment process translates into a slower go to market (GTM) leading to much weaker cash flows. Processes are designed to acquire, retain, and enhance the services provided to customers. Prodapt simplifies provisioning processes to help improve process efficiency and reduce operational costs and provisioning cycle time.

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    Order entry & validation

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    Feasibility checks

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    Resource allocation

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    Service activation

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    Service testing

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    Handling fallouts & exceptions

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    Customer communication

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    Workforce management

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    Directory assistance

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    Supplier/partner management

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    Sales & marketing support

Proactive and reactive maintenance activities to ensure service to customers

Prodapt’s set of service assurance processes revolve around the idea that maximizing customer satisfaction inevitably increases the long-term profitability of an enterprise. This ensures that the downtime of a customer service is kept to the minimum and enhances the customer experience. Prodapt does proactive identification, monitoring and reactive support to reduce the mean time to repair, improve quality of service, and avoid potential errors.

  • Problem management
  • Incident management
  • Fault diagnosis
  • Track & manage ticket to closure
  • Quality of service management
  • Service level agreement monitoring
  • Customer winback
  • Equipment management & L1, L2 support

Billing end customers according to usage records and pre- and post-bill check, and solving billing queries

On-time and accurate bills go a long way in ensuring steady cash flow for operators in addition to increased customer loyalty. Prodapt does reconciliation right from switch and CDR to generation of bills. The revenue leakage practice helps avoid potential leakages across customer segments and vendors, thus improving billing accuracy, on-time billing, and mean time to resolve for billing queries.

  • Collections and Posting
  • Pre/Post Bill Checks
  • Revenue Assurance
  • Bill Generation
  • Bill  Invoicing
  • Interconnect Billing
  • Bill Inquiries
  • Manual Bill Consolidation
  • Receivables Management

Network management focuses on the design, implementation, and operations of the backbone network

Prodapt ensures that the network operators have the ability to maintain complex network elements in order to provide timely installation with minimum operating costs. Management and operation of underlying networks involve monitoring network performance, fault management, planning and designing, capacity management & circuit migration–improving right allocation, mean time to resolve, utilization, and network uptime.

  • Network Planning
  • Network Performance Management
  • Network Provisioning
  • Network Design
  • Network Inventory Creation & Reconcilation
  • Network Digitization

Leaning the process

Prodapt’s lean practitioners do in-depth study of a business process to identify and recommend areas where the process waste and bottlenecks can be eliminated, in order to reduce the amount of time between activities, events, and cycles.

One-stop solution for all analytics needs of telecom operators

Integrated data mining and predictive analytics suite: The churn prediction model and campaign management system help organizations identify potential customer churn through multiple attributes. It also drives effective event campaign management with enhanced tracking and reporting.

Converting tribal knowledge of processes

Prodapt helps organizations build detailed documentation at a key stroke for monitoring, managing, and improving their respective business processes, and govern them through effective change management systems.

+ Fullfillment

Provide customers with their requested products in an accurate and timely manner

A poorly managed fulfilment process translates into a slower go to market (GTM) leading to much weaker cash flows. Processes are designed to acquire, retain, and enhance the services provided to customers. Prodapt simplifies provisioning processes to help improve process efficiency and reduce operational costs and provisioning cycle time.

  • null

    Order entry & validation

  • null

    Feasibility checks

  • null

    Resource allocation

  • null

    Service activation

  • null

    Service testing

  • null

    Handling fallouts & exceptions

  • null

    Customer communication

  • null

    Workforce management

  • null

    Directory assistance

  • null

    Supplier/partner management

  • null

    Sales & marketing support

+ Assurance

Proactive and reactive maintenance activities to ensure service to customers

Prodapt’s set of service assurance processes revolve around the idea that maximizing customer satisfaction inevitably increases the long-term profitability of an enterprise. This ensures that the downtime of a customer service is kept to the minimum and enhances the customer experience. Prodapt does proactive identification, monitoring and reactive support to reduce the mean time to repair, improve quality of service, and avoid potential errors.

  • Problem management
  • Incident management
  • Fault diagnosis
  • Track & manage ticket to closure
  • Quality of service management
  • Service level agreement monitoring
  • Customer winback
  • Equipment management & L1, L2 support
+ Billing

Billing end customers according to usage records and pre- and post-bill check, and solving billing queries

On-time and accurate bills go a long way in ensuring steady cash flow for operators in addition to increased customer loyalty. Prodapt does reconciliation right from switch and CDR to generation of bills. The revenue leakage practice helps avoid potential leakages across customer segments and vendors, thus improving billing accuracy, on-time billing, and mean time to resolve for billing queries.

  • Collections and Posting
  • Pre/Post Bill Checks
  • Revenue Assurance
  • Bill Generation
  • Bill  Invoicing
  • Interconnect Billing
  • Bill Inquiries
  • Manual Bill Consolidation
  • Receivables Management
+ Network Managment

Network management focuses on the design, implementation, and operations of the backbone network

Prodapt ensures that the network operators have the ability to maintain complex network elements in order to provide timely installation with minimum operating costs. Management and operation of underlying networks involve monitoring network performance, fault management, planning and designing, capacity management & circuit migration–improving right allocation, mean time to resolve, utilization, and network uptime.

  • Network Planning
  • Network Performance Management
  • Network Provisioning
  • Network Design
  • Network Inventory Creation & Reconcilation
  • Network Digitization
+ Process Consulting

Leaning the process

Prodapt’s lean practitioners do in-depth study of a business process to identify and recommend areas where the process waste and bottlenecks can be eliminated, in order to reduce the amount of time between activities, events, and cycles.

+ Business Intelligence & Analytics

One-stop solution for all analytics needs of telecom operators

Integrated data mining and predictive analytics suite: The churn prediction model and campaign management system help organizations identify potential customer churn through multiple attributes. It also drives effective event campaign management with enhanced tracking and reporting.

+ Process Documentation

Converting tribal knowledge of processes

Prodapt helps organizations build detailed documentation at a key stroke for monitoring, managing, and improving their respective business processes, and govern them through effective change management systems.

Prodapt Differentiators

Prodapt believes in delivering differentiated services that create long-term competitive advantage for the business partners and value-added services for the customers.

  • Toolkits with predefined templates to improve efficiency and operational rigor
  • Greater innovation, collaboration & increased revenue
  • Profound expertise in telecommunications
  • Business intelligence & analytics tools provide real-time, meaningful insights to improve decision making
  • Manage and mitigate process risks better through failure modes effect analysis (FMEA) across the process lifecycle
  • Telecom process experience lab: Unique way of imparting telecom knowledge to clients and partners
  • Optimization model ensuring optimized delivery across the lifecycle
  • IT – BPO synergy for end-to-end analysis of business problems
  • Onshore – offshore model complementing the size advantage
  • Several accolades & recognitions

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