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RPA-Based Directory Listing Services
RPA has revolutionized the way business processes operate...

RPA-Based Process Automation & Virtual Assistance
The customer is one of the leading provider of advanced network......

ISP – Related Services For Large Cable Services Provider
The customer is an international telecommunications.....

Network Infrastructure Audit
The customer is an Internet Protocol (IP) communications service......

SDN Multi-Domain Service Orchestrator
The customer is leading provider of voice, data communication...

SDN-Based Rollout of Carrier Ethernet Service
The customer is a leading provider of voice and data communications...

Smart Grid Communication Solution For DSOS
The customers are energy distribution system operators in Europe...

Machine Learning – Based Performance Monitoring Solution
The customer provides managed cloud hosting services to.......

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Digital Transformation of DSPs and the Role of Robotic Process Automation (RPA)

Digital...

Creating a portable Virtual Network Function (VNF) testing framework

Accelerating...

NLP-powered intelligent BOT to achieve zero-touch service provisioning

Digital...

Automation of RPA Code Review Process to accelerate RPA Development Lifecycle

Standardizing...

Solving the NFV Culture War: IT vs Network

Solving...

The Race to Northbound API Supremacy

TIANOW,...

The API War in Virtualization

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Transforming Telecom Business Processes Using Robotic Process Automation

CSPs...

How to build a solid business case for service & network orchestrator

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CIO – Leading US based Telco Operator

Although relationship is important, delivery is key. Prodapt delivered...

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Mary Vikram

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Archive for category: Little Rock (AK)

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Avai S

Sr. Director – NextGen Practices (Ai/ML, DevOps, Microservices & IoT) – Prodapt

Avai heads the Next-Gen Labs in Prodapt and is focused on evangelizing next-generation technology solutions for the customers involving AI/ML, Data Analytics, Big Data, Microservices etc. She has 19+ years of experience, spread across various domains/technologies like IoT/M2M, Telecom, Healthcare, AI/ML and Big Data and also significant proficiency in setting up CoE/Incubator Labs and concept-to-commercialization of end-to-end solutions in the Next-Gen areas. Avai plays a huge role in DX (digital transformation) initiatives at Prodapt and has authored many thought-leadership papers and published many articles/bogs on various global industry platforms.

Demo Theater – Day 2

AI/ML – Intelligent network monitoring

Time: 10.45 – 11.00

Prakash Ramakaimal

SVP & Head of Business Process Services & RPA – Prodapt

Prakash joined Prodapt in 2013 and is responsible for setting up business process & RPA practice area. His role is to lead the practice area & manage delivery for various engagements. He is responsible for P&L, Delivery, ESAT, CSAT & roll out new offerings/collaterals to support new business. Prakash works closely with sales to ensure growth of business and set up new business.

Prior to joining Prodapt, Prakash was the Practice Head for business process services – Telecom vertical at TCS, Chennai for 7 years. He was responsible for setting up business process services and managed 3000+ FTE serving global telecom customers. Prakash completed his post-graduation on operation management from IIM Kozhikode and post-graduation on Marketing management from Annamalai University. He is a certified Six Sigma Black belt, Lean practitioner and Process consultant. He served in Indian Air Force for 9 years and worked across wireline and wireless telecom operators at Airtel and RPG cellular in various roles.

Campfire Session – Day 2

How should DSPs use RPA and digital labor: Strategic initiative or tactical quick-hit tool?

Time: 11.30 – 12.00

Greg Smith

Head of Technology Strategy, Liberty Latin America

Greg Smith is Head of Technology Strategy at Liberty Latin America (LLA). Greg has more than 22 years of experience across both the vendor and carrier sides where he has worked with numerous Voice, Mobile, and Broadband technologies. At LLA he supports the road-map development for all Technologies covering the full End to End view. Greg’s passion is delivering broadband, video, voice and mobile services to the Liberty Latin America customers supporting the overall improvement of their way of life. Instrumental in delivering network improvements that has driven clear quality improvements visible to the end customer across many technologies. Possesses a Bachelors degree in Computer Science from Florida International university, and awarded the Leadership and Chairman’s awards of excellence.

Lunch-briefing Session – Day 1

Transforming into a DSP – In-flight Engine Change

Time: 12.45 – 14.00

NLP-powered intelligent BOT to achieve zero-touch service provisioning

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Automation of RPA Code Review Process to accelerate RPA Development Lifecycle

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Stephen Kowal

Head of IT Strategy, Architecture and Analytics, Liberty Latin America

Stephen Kowal heads up IT Strategy, Architecture and Analytics for Liberty Latin America. Mr. Kowal draws from over twenty eight years of managing development and implementation of core networks, billing and customer care systems in a variety of telecom operations (wireless, wireline, satellite, internet and broadband) in several countries including Afghanistan, Croatia, Poland and the US. His career has included launching of wireless operations from scratch, leading organizations through rapid growth and transformation of legacy systems in preparation for competition

Lunch-briefing Session – Day 1

Transforming into a DSP – In-flight Engine Change

Time: 12.45 – 14.00

Kanwardeep Singh Ahluwalia (K.D)

Vice President – Digitization Europe (IT), Deutsche Telekom

KD leads Digitalisation function for DT EU countries. KD has 22 years in the IT and communications industry – a veteran with diverse and expansive experience spanning strategic planning, platforms creation, architecture and execution of consumer products/services. He is an expert in directing effective digitization approach for consumer facing channels. KD has coached cross-functional teams in building modular product platform architectures, utilizing Agile and Scrum practices.

Speaking Session – Day 3

Customers Drive Digital Transformation

Time: 09.30 – 10.00

Methodologies to empower RPA CoE with perpetual demand pipeline

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Lawrence Tse

SPM, Intelligent Digital Experience, TELUS

Lawrence is based in Vancouver, Canada and has spent the past 13 years working within the telecom industry. He has a passion for technology and has previously worked on emerging call centre trends such as chat bots, speech recognition and back-office analytics. In his latest role as a Senior Program Manager, Lawrence is establishing a Robotic Process Automation Center of Excellence at TELUS. The CoE is being designed to support various business units across the organization with a flexible Managed RPA Service to accelerate the growth and deployments of RPA initiatives.

Lunch-briefing Session – Day 2

How to Establish and Scale Robotics (RPA) Center of Excellence

Time: 12.45 – 14.00

Gary Sidhu

Director, API Development & Platform Engineering, CenturyLink

Gary Sidhu is a telecommunications industry leader with 20+ years of experience in the field and a proven track-record of leading multiple-engineering teams to build start-of-the-art digital platforms. He is currently fulfilling his role as the Director of API and Microservices platform & strategy at CenturyLink. His expertise includes effective project deconstruction and budget administration, along with leading large, geographically diverse teams to achieve on-time and on-budget delivery. On top of technical prowess, he also holds great communication and organization skills, which contribute to his managerial role. Gary was a guest speaker at I love APIs conference held in Chicago.

Speaking Session – Day 1

NaaS – Transforming Management of the Network

Time: 15.00 – 15.30

Rajan R N

Head, SDN Labs, O/BSS Practice, Prodapt

Rajan has rich expertise across Telecom O/BSS, project delivery, software engineering, IT services & consulting, and product development. He has delivered world-class telecom O/BSS products in fraud & risk management, RA, revenue operations center, routing optimization, mediation & rating, margin management, data integrity management, and discovery & activation.

Lunch-briefing Session – Day 1

Transforming into a DSP – In-flight Engine Change

Time: 12.45 – 14.00

Paul Termijn

Partner, Prodapt Consulting

Paul is driven by challenges and is always focused on getting the best and ambitious results for the customers and their end customers. Over the last decade, Paul’s focus has been introducing new services, lower run rates and transforming Telcos to digital service providers. Being relation-focused, he gets the best out of people, maintains an end-to-end overview with a great attention to detail. He takes responsibility for results and steers design and development of processes, organization & IT with a healthy interest in underlying technical infrastructure along with leading Prodapt Consulting.
Prior to Prodapt, Paul was the partner of a leading-edge consulting company, which grew significantly and was also the lead architect for many CSPs such as KPN, T-Mobile NL, Belgacom, Tele2 NL, DT for BSS and OSS transformations, migrations, niche product development and multiple introductions for the business market. Prior to the consulting company, he was working for a software company and responsible for network inventory innovations on local loop and class 5 switching administration and processes.
Paul demonstrated excellent technical and consulting skills at the beginning of his career and was promoted to higher roles and functions. That also brought him a lot of formal and informal recognition. Being able to step into a consulting firm and becoming a partner within the first year, was the most important achievement of his professional life.

Speaking Session – Day 3

Customers Drive Digital Transformation

Time: 09.30 – 10.00

Flash Talks & Panel Discussion – Day 3

Building a Digital Operating Model

Time: 15.00 – 15.30

Hema Kadia

VP & Head of SDN-NFV, Strategy and Practice, Prodapt

Hema heads SDN-NFV, Strategy and Practice at Prodapt, defining solutions & service offerings, and addressing the business needs across the digital and network transformation journey. She has over 20 years of experience, with successful achievements in the IT, telecommunications and media industries.

Speaking Session – Day 1

NaaS – Transforming Management of the Network

Time: 15.00 – 15.30

Campfire Session – Day 1

Will SDN/NFV result in even more commoditization of telco services?

Time: 11.30 – 12.00

Demo Theater – Day 2

VNF test automation – developing maintainable tests

Time: 14.30 – 14.45

Aravind Parthasarathy

Robotic Process Automation Leader, Prodapt

Aravind works with his DSP clients to help them understand and maximize their value from Robotics to drive business outcomes. He has rich experience in setting up and scaling intelligent automation programs across different verticals and brings his expertise with related emerging technologies including Machine Learning, Natural Language Processing and AI. As a trained Design Thinking practitioner, Aravind uses his techno-functional background to help build creative solutions and consensus amongst diverse stakeholder groups.

Lunch-briefing Session – Day 2

How to Establish and Scale Robotics (RPA) Center of Excellence

Time: 12.45 – 14.00

Building robust machine learning (ML) model for content delivery network (CDN) capacity prediction

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Leveraging bot development framework to empower RPA Centre of Excellence with bot velocity

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Design and Deployment considerations for a successful Virtual CPE rollout

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Refactoring DSPs’ monolithic application to Microservices – Key to achieving service agility

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Untangling DSPs complexities in continuous rollout of NextGen media services

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Artificial Intelligence in Action Embedding RPA and AI in Operations

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Strategies to drive efficiency and reduce cost in DSP’s retail billing operations

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Artificial Intelligence in Action Embedding RPA and AI in Operations

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Implementing Software-Defined Networking (SDN)-based traffic steering model for video on demand (VoD) services

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Turn network issues into customer delight through Trouble to Resolve (T2R) automation strategy

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How AI/ML helps DSPs to improve day-to-day operational efficiency

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Improving Agility and Efficiency Using Adaptive Priority Approach in IT Service Management

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Developing a network event prediction model using AI/ML techniques

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Submit a Business Proposal

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Transforming KPN into a digital Telco through SDN-NFV

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Delivering operational excellence through scalable RPA

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Achieving end-to-end service orchestration across hybrid networks

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Imbedding AI and robotics at the core of your operations

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Virtual Network Function (VNF) onboarding is simply more than VNFD configurations

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Improving video-on-demand (VoD) application performance through robust monitoring toolchain

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Strategies to increase automation potential in DSP’s RPA implementation

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Leveraging robotic process automation (RPA) to manage DSP’s security threats

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A quick checklist to develop a robust order management system migration strategy

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Enhancing data security and efficiency beyond standard Test Data Management (TDM)

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Online Charging Systems (OCS) operations: Considerations for improving agility and efficiency

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Telecom Consulting Capabilities

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Transforming Telecom Business Processes Using RPA

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Proven strategies for data centers to minimize the backup failure rate

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Book an Appointment

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Key Considerations to Accelerate the ITSM Consolidation Program

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Strategies to Improve the Efficiency of CSPs’ Technical Assistance Center (TAC)

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Achieving Dynamic Provisioning of Optical Wave Service by Implementing SDN MDSO

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O2A Dashboard

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Implementing High-Quality Global Voice Solutions

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SDN-NFV: Network Transformation

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Implementing High-Quality Global Voice Solutions

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Analytics-Based Crime Prediction

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An Adaptive Priority Approach for Effective Problem Resolution in ITSM

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Robotic Process Automation - Rise of the Machines

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Machine Learning in Infrastructure Monitoring:

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Cost Reduction Driver in Pre-Production Environment

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Federation of Network Analytics for Improved Network Performance

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RPA in Number Portability

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Constraints in B2B Service Provisioning

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A Checklist for FTTP-IPTV Qualification

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Emergency-Aware Platform

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Robotic Process Automation

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Employee Engagement at Prodapt

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Employee Engagement at Prodapt

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Business Intelligence & Analytics for MVNOs

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Oil & Gas IoT Solutions

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Churn Prediction Modeling for Communication Service Providers

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Boosting Sales Through Business Intelligence & Predictive Analytics

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Key Elements in Building BI Analytics Solution for Telcos

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Optimizing Telecom Inventory Management Through Business Intelligence & Analytics

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Profitability Analysis for Communications Service Providers

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Real-Time Network Intelligence & Predictive Analytics for Communications Service Providers

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Archive for category: Little Rock (AK)

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AI/ML – Intelligent network monitoring

How should DSPs use RPA and digital labor: Strategic initiative or tactical quick-hit tool?

Transforming into a DSP – In-flight Engine Change

Transforming into a DSP – In-flight Engine Change

Customers Drive Digital Transformation

How to Establish and Scale Robotics (RPA) Center of Excellence

NaaS – Transforming Management of the Network

Transforming into a DSP – In-flight Engine Change

Customers Drive Digital Transformation

Building a Digital Operating Model

NaaS – Transforming Management of the Network

Will SDN/NFV result in even more commoditization of telco services?

VNF test automation – developing maintainable tests

How to Establish and Scale Robotics (RPA) Center of Excellence

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