Technical Project Manager

Portland, Oregon

Position Title : Technical Project Manager
Position Type : Contract
Experience (in years) : 6-7 Years

Should have at least 1 to 2 years of project management experience

Strong technical (hands on) experience in Networking and one of the following

Virtualization/Windows/Linux support

Responsibilities

  • Tracking the productivity details
    • Ensuring the team member performs as per the expectation
  • Weekly/monthly review meetings with customer managers
    • To ensure tickets are handled as per SLA
    • Evaluating the performance of the individual team members
    • Plan and execute the delivery requests from customer
  •  SPOC for Prodapt’s deliverables and quality of service
  • Ticket auditing for SLA/Response/Follow ups
    • Ensuring there is no delay in customer response
    • To reduce the MTTR
  • Preparation and maintenance of the shift rosters
    • Ensuring the coverage is provided as per shifts
    • Coordinate with Prodapt/customer to swap shifts during leaves
  • Validating the shift hand over reports
    • Ensure proper hand shake between shifts
    • Enable the critical issues are supported continuously
  • Preparation and tracking of stale reports
    • Ensure the tickets are updated once in two days
    • Help reducing the backlogs
  • Owning on boarding processes
    • Screen and schedule interviews
    • Enable quicker on boarding on new/replacements
    • Organizing the necessary training for quicker ramp up
  • Process improvements
    • Identification of process gaps if any and improving them
    • Ensuring the team follows the stipulated processes by providing training
  • Owning escalations
    • Participating and contributing in the P1/P2 calls
    • Ensuring all the stakeholders are looped in
  • Enhancing the performance
    • Mentoring/coaching the team members based on customer feedback
    • Conducting trainings based on customer feedback to improve Technical/Process areas
Contact Enquiry careers@prodapt.com
Contact Phone

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