The difficulties created by legacy back-office systems, known as operational support systems/business support systems (OSS/BSS), are primarily rooted in their complexity, scale, rigid operational requirements, lack of interoperability and lack of service focus. This has led to enormous challenges when attempting to deploy new services and adapt to rapidly changing customer needs. The impact is currently felt by telecom service providers by way of increased customer churn and inability to adapt quickly to changes in the business environment.

Applying our deep industry expertise and seasoned IT services perspective, Prodapt’s telecom experts offer thought-leading guidance and business development frameworks.