Offshore Telecom & CommunicationsEngineering Services

GTE

GTE Services Organization

GTE Services

GTE Offerings by segment

Communication Service

Providers

ISP’s

ISV’s

Telecom Equipment

Manufacturers

System Integrators

Contact centers

GTE case studies

CGO

Consulting

Global Telecom Engineering Service Offerings - Contact Centers

With increased pressure to remain competitive and cut costs while providing premium customer service, companies are expecting more every day from their call center operations. Prodapt has deep technical expertise in the space and in mature technologies such as IVR, ACD and CTI.

Our capabilities in the domain includes:
	Setting up from ground zero the entire R&D, support/services center for some global contact center leaders
	Building and sustaining significant portions of next generation software for ISVs
	Business Process Consulting including Contact center performance evaluation, data analytics and mining, reporting, re-engineering and tuning of application and call flow designs, platform design and development, reports and results analysis, CRM & CTI integration, application tuning and grammar design, etc

Contact Centres-• Analyze customer data for identifying operational gaps, cross-selling & up-selling