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Global Telecom Engineering Service Offerings-
CRM ISVs |
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Prodapt’s GTE business unit provides comprehensive CRM lifecycle services across marketing, loyalty and retention programs, sales, complex order configuration, extensive customer care processes and call center automation capabilities.
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End-to-End CRM capability including: Design, Development, Configuration, Integration, |
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Upgrades/Migrations, QA, and Management |
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Expertise spanning CRM Suites Sales, Service, Call Center, Marketing and Analytics from industry leading CRM vendors like onContact , Amdocs, Clarify, Remedy & E.Piphany |
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Business Process Consulting including Contact center performance evaluation, data analytics and mining, reporting, re-engineering and tuning of application and call flow designs, platform design and development, reports and results analysis, CRM & CTI integration, application tuning and grammar design, etc |
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