Telecom & Communications Services|Carrier Grade Operations|Application Maintenance

Application Maintenance-Outsourcing methodology for projects in the communications domain

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Carrier Grade Operations Services - Application Maintenance

Prodapt has a well-defined and mature Application Maintenance Outsourcing methodology for projects in the communications domain. This allows effective capture, reporting and resolution of maintenance requests to meet stringent Service level agreements (SLAs) and deliver consistent and lasting value. We do this by building long-term partnerships with our customers.

Prodapt's Application Maintenance and Enhancement solution include:

	Quick turnaround of incident/problem tickets
	24X7 support for problem and incident management
	Application enhancement request management
	Upgrade of application platforms

Business Benefits:

	Early offshore leverage which is based on more emphasis on offshore support and keeping Prodapt's onsite presence to the minimum
	Delivering Year-on-Year reduction in TCO (Total cost of ownership): Our Application Maintenance Outsourcing methodology is based on continuously applying our learning
	to improve the overall performance of the application, and we commit to a fixed percentage of year on year TCO reduction