Over the years, Prodapt has gathered in-depth knowledge of leading CRM products as well as the skills to integrate them with back-end systems and other applications. Our strategic alliances with leading product vendors, including Oracle and Oncontact, and partnership approach help our clients stay current with technology trends. Whether you are developing a CRM strategy, executing it, re-engineering a CRM solution, or streamlining your customer-facing processes, we can help you react quickly to customer demands, route leads to sales staff, forecast sales figures effectively, and improve customer relationships.

Prodapt’s CRM Services include:

Customization & Enhancement
We can modify and update your system to adapt to business requirement changes; perform custom object development; generate custom reports and analytics; and create workflow design and management.

Upgrade & Migration Services
We can perform assessments of your existing systems and execute version upgrades; database conversions, migrations and upgrades; and object migrations with minimal disruption to your business processes.

Support Services
Strong Through our SLA-driven, 24x7 business model we’re able to provide ongoing maintenance and support; application administration; performance tuning; and helpdesk and production support.

Some of our key differentiators and best practices which help us add value include:

• End-to-end services - implementation, development, customization, integration, testing, training and support
• PoC development efforts where we work alongside the project team
• Requirement gathering
• Process documentation
• Prioritization of requirements
• Quick ramp up to solve problems before they affect your budget